Topics in service quality management

有關服務品質管理的幾項研究

Student thesis: Doctoral Thesis

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Author(s)

  • Yongheng YANG

Related Research Unit(s)

Detail(s)

Awarding Institution
Supervisors/Advisors
  • Yer Van HUI (Supervisor)
Award date16 Feb 2004

    Research areas

  • Quality control, Business logistics, Management, Customer services