Study of important factors affecting final account settlement satisfaction of Hong Kong civil engineering projects : contractor's perspective
從承建商的觀點, 研究影響香港土木工程的工程結算滿意程度的重要因素
Student thesis: Doctoral Thesis
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Detail(s)
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Award date | 2 Oct 2009 |
Link(s)
Permanent Link | https://scholars.cityu.edu.hk/en/theses/theses(130c5aa5-1066-4bef-b522-857a1f13b75e).html |
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Other link(s) | Links |
Abstract
Construction projects generally comprise four stages, namely,
design/planning stage, tender stage, construction stage and final account / defect
liability stage. The role and performance of various project participants and
contracting parties in a construction project can in each stage influence the project
success. Whilst many research studies addressed construction projects
performance by examining critical factors to the project success or failure, most of
them focused on construction stage with little attention to final account stage. In
fact, the backlogs in settlement of Final Account have existed for decades and the
important factors significantly affecting settlement of Final Account of
construction projects are, among other things, largely founded as Project-related,
Contractor-related and Engineer-related. These factors usually attract less
attention and priority by project participants and contracting parties in the less
pressing final account stage. Undue protracted inaction makes settlement of Final
Account more difficult and frequently gives rise to dispute unnecessarily.
This research adopts the technique of Multivariate Discriminant Analysis
(MDA) to identify the most influential factors affecting the settlement of Final
Account. The factors selected for use in the MDA modelling were determined by
a pilot study involving face-to-face structured interviews with fellow practitioners
who commented the variables identified from rigorous literature review and
verified the sustainability of the questionnaire. Independent interviews were also
conducted with construction professionals from senior management level of
Group C civil engineering contractors, thus bringing into the research independent
valuable views. The data were collected through questionnaire survey on civil engineering projects completed by Group C contractors in past ten years, where
Final Account was settled or not yet settled.
Final account settlement satisfaction is considered as favourable if that final
account was achieved on time, i.e. within the prescribed time frame, otherwise it
is considered as adverse if it was achieved beyond the prescribed time frame. The
main objectives of this research are to identify, through in-depth investigation and
exploration, important attributes that can clearly distinguish between on-time
settlement and delayed settlement of final account projects, and to develop a
quantitative model for prediction of the same.
With the use of 108 project data sets and the MDA technique, a discriminant
function was derived to classify final account projects into favourable final
account settlement satisfaction (on-time settlement) and adverse final account
settlement satisfaction (delayed settlement). The research problems as presented
corresponded to the classification and prediction ability of MDA and as a result
five (5) discriminating variables were identified out of thirteen (13) selected
variables. These five discriminating variables are:
Contractor’s organizational approach
Contractor’s employment of consultant
Contractor’s resources allocated to the Final Account project
Engineer’s process of assessment /agreement
Engineer’s resources allocated to the Final Account project
A Relative Important Index (RII) study was conducted to further verify and
compare the importance of the above critical variables. The classification result of
the hold out samples was same as the classification result performed by the
discriminant function, which gave an accuracy of 100 % on the hold out samples.
- Evaluation, Hong Kong, Construction projects, China