Service performance measurement in retail banking

零售銀行服務表現量度之研究

Student thesis: Master's Thesis

Overview

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Author(s)

Mei Lee CHAN

Related Research Unit(s)

Department of Management Sciences

Detail(s)

Awarding Institution	City University of Hong Kong
Supervisors/Advisors	Yer Van HUI (Supervisor)
Award date	2 Oct 2003

Link(s)

Permanent Link	https://scholars.cityu.edu.hk/en/theses/theses(9b005411-037e-4e96-881f-f752be295f51).html
Other link(s)	Links Full-text.pdf

Research areas

Bank management, Evaluation, Performance, Banks and banking