Available-to-promise in MTS/MTO production systems under uncertainties
不確定情況下 MTS 和 MTO 生產系統可承諾能力的研究
Student thesis: Doctoral Thesis
Author(s)
Detail(s)
Awarding Institution | |
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Award date | 2 Oct 2013 |
Link(s)
Permanent Link | https://scholars.cityu.edu.hk/en/theses/theses(b6c59307-f05b-40a7-b7c9-04384213e1db).html |
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Other link(s) | Links |
Abstract
Order promising is a critical capability helping companies win competitive
advantage while considering customer orders. Available-to-Promise (ATP) systems
as tools for order promising have become popular in practice as well as research.
Motivated by its wide applications and the limited research in related areas, this
research studies ATP in make-to-stock (MTS) and make-to-order (MTO) production
systems under uncertain circumstances by adopting revenue management principles.
The first part of the thesis studies the order acceptance and order promising
problems that frequently arise in make-to-stock manufacturing systems with
multiple demand classes in a finite time horizon. Demands in different periods are
assumed to be random variables and independent of one another. Replenishments of
inventory usually deviate from the scheduled quantities. The order acceptance model
is designed to maximize the expected net profit over the planning horizon by
determining the fraction of the demand that is likely to be fulfilled from the
inventory. Next, the model is extended to an order promising system where expected
future replenishments are also included to deal with incoming orders and order
acceptance and delivery dates are determined as appropriate. The characteristics of
the optimal order acceptance policy structure are studied to help develop the
appropriate heuristic algorithms based on stochastic approximation. Finally, computational experiments are used to illustrate the effectiveness and efficiency of
the proposed approaches, and evaluate the applicability of the proposed models.
The second part of the thesis considers order promising problems in a
make-to-order operation environment. A stochastic ATP system is proposed to
allocate critical raw materials and production capacity to uncertain demands in
different customer classes. An ATP allocation model and two delivery date
assignment (DDA) models are developed to tackle order acceptance and scheduling
decisions respectively. The model involves tradeoffs between committing resources
to order with lower profit margins, and reserving resources for more profitable.
Tradeoffs among the revenue, the holding cost and the tardiness cost are also
considered while modeling delivery date assignment. Numerical tests are carried out
to investigate the impact of different factors on the profits generated from two DDA
models and assess the performance of the stochastic ATP approach.
Results from experiments indicate that the models proposed in this thesis do
provide profitable opportunities for improving the current ATP performance in both
of MTS and MTO manufacturing scenarios.
- Production management, Uncertainty