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A study of waiting time and other service factors on repurchase behavior and service quality

  • Ka Yee LAW

    Student thesis: Master's Thesis

    Date of Award3 Oct 2001
    Original languageEnglish
    Awarding Institution
    • City University of Hong Kong
    SupervisorYer Van HUI (Supervisor)

    Keywords

    • Hong Kong
    • Consumer satisfaction
    • Fast food restaurants
    • China

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