Working around inadequate information systems in the workplace: An empirical study in Romania

Louie H.M. Wong; Luminita Hurbean; Robert M. Davison; Carol XJ Ou; Mihaela Muntean

doi:10.1016/j.ijinfomgt.2022.102471

Working around inadequate information systems in the workplace: An empirical study in Romania

Louie H.M. Wong
, Luminita Hurbean
, Robert M. Davison^*
, Carol XJ Ou
, Mihaela Muntean

^*Corresponding author for this work

Department of Information Systems

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

24 Citations (Scopus)

86 Downloads (CityUHK Scholars)

Abstract

We explore how employees behave when faced with information systems (IS) that inadequately support their work. Inadequate IS often induce workaround behaviour, a phenomenon that is insufficiently understood in contemporary organisations. Drawing on workaround theory and coping theory, we develop a research model that links inadequate IS with corporate policy and employee attitudes to workaround behaviour. We test the model with data collected from 310 employees of Romanian organizations who currently use enterprise systems. We discuss the implications of the study for practice and research, as well as future directions and theoretical possibilities.

Original language	English
Article number	102471
Journal	International Journal of Information Management
Volume	64
Online published	20 Jan 2022
DOIs	https://doi.org/10.1016/j.ijinfomgt.2022.102471
Publication status	Published - Jun 2022

Bibliographical note

Full text of this publication does not contain sufficient affiliation information. With consent from the author(s) concerned, the Research Unit(s) information for this record is based on the existing academic department affiliation of the author(s).

Funding

The work described in this paper was partially supported by a grant from the Research Grants Council of the Hong Kong Special Administrative Region, China [Project No. CityU11502016].

Research Keywords

Coping theory
Corporate policy
Employee attitudes
Inadequate Information Systems
Workarounds

Publisher's Copyright Statement

This full text is made available under CC-BY-NC-ND 4.0. https://creativecommons.org/licenses/by-nc-nd/4.0/

RGC Funding Information

RGC-funded

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title = "Working around inadequate information systems in the workplace: An empirical study in Romania",

abstract = "We explore how employees behave when faced with information systems (IS) that inadequately support their work. Inadequate IS often induce workaround behaviour, a phenomenon that is insufficiently understood in contemporary organisations. Drawing on workaround theory and coping theory, we develop a research model that links inadequate IS with corporate policy and employee attitudes to workaround behaviour. We test the model with data collected from 310 employees of Romanian organizations who currently use enterprise systems. We discuss the implications of the study for practice and research, as well as future directions and theoretical possibilities.",

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note = "Full text of this publication does not contain sufficient affiliation information. With consent from the author(s) concerned, the Research Unit(s) information for this record is based on the existing academic department affiliation of the author(s).",

year = "2022",

month = jun,

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AU - Davison, Robert M.

AU - Ou, Carol XJ

AU - Muntean, Mihaela

N1 - Full text of this publication does not contain sufficient affiliation information. With consent from the author(s) concerned, the Research Unit(s) information for this record is based on the existing academic department affiliation of the author(s).

PY - 2022/6

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N2 - We explore how employees behave when faced with information systems (IS) that inadequately support their work. Inadequate IS often induce workaround behaviour, a phenomenon that is insufficiently understood in contemporary organisations. Drawing on workaround theory and coping theory, we develop a research model that links inadequate IS with corporate policy and employee attitudes to workaround behaviour. We test the model with data collected from 310 employees of Romanian organizations who currently use enterprise systems. We discuss the implications of the study for practice and research, as well as future directions and theoretical possibilities.

AB - We explore how employees behave when faced with information systems (IS) that inadequately support their work. Inadequate IS often induce workaround behaviour, a phenomenon that is insufficiently understood in contemporary organisations. Drawing on workaround theory and coping theory, we develop a research model that links inadequate IS with corporate policy and employee attitudes to workaround behaviour. We test the model with data collected from 310 employees of Romanian organizations who currently use enterprise systems. We discuss the implications of the study for practice and research, as well as future directions and theoretical possibilities.

KW - Coping theory

KW - Corporate policy

KW - Employee attitudes

KW - Inadequate Information Systems

KW - Workarounds

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DO - 10.1016/j.ijinfomgt.2022.102471

M3 - RGC 21 - Publication in refereed journal

SN - 0268-4012

VL - 64

JO - International Journal of Information Management

JF - International Journal of Information Management

M1 - 102471

ER -

Working around inadequate information systems in the workplace: An empirical study in Romania

Abstract

Bibliographical note

Funding

Research Keywords

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GRF: How Business Professionals Adapt to Inadequate Information Systems

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Working around inadequate information systems in the workplace: An empirical study in Romania

Abstract

Bibliographical note

Funding

Research Keywords

Publisher's Copyright Statement

RGC Funding Information

Access Output

Other Access Options

Permanent Link

Other Files and Links

Fingerprint

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GRF: How Business Professionals Adapt to Inadequate Information Systems

Cite this