Why users keep answering questions in online question answering communities : A theoretical and empirical investigation

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Detail(s)

Original languageEnglish
Pages (from-to)93-104
Journal / PublicationInternational Journal of Information Management
Volume33
Issue number1
Publication statusPublished - Feb 2013

Abstract

This study theorized and validated a model of knowledge sharing continuance in a special type of online community, the online question answering (Q&A) community, in which knowledge exchange is reflected mainly by asking and answering specific questions. We created a model that integrated knowledge sharing factors and knowledge self-efficacy into the expectation confirmation theory. The hypotheses derived from this model were empirically validated using an online survey conducted among users of a famous online Q&A community in China, "Yahoo! Answers China". The results suggested that users' intention to continue sharing knowledge (i.e., answering questions) was directly influenced by users' ex-post feelings as consisting of two dimensions: satisfaction, and knowledge self-efficacy. Based on the obtained results, we also found that knowledge self-efficacy and confirmation mediated the relationship between benefits and satisfaction. © 2012 Elsevier Ltd.

Research Area(s)

  • Benefits of answering questions, Confirmation, Continuance intention to answer questions, Knowledge self-efficacy, Online question answering communities, Satisfaction

Citation Format(s)

Why users keep answering questions in online question answering communities : A theoretical and empirical investigation. / Jin, Xiao-Ling; Zhou, Zhongyun; Lee, Matthew K.O.; Cheung, Christy M.K.

In: International Journal of Information Management, Vol. 33, No. 1, 02.2013, p. 93-104.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review