Abstract
This study theorized and validated a model of knowledge sharing continuance in a special type of online community, the online question answering (Q&A) community, in which knowledge exchange is reflected mainly by asking and answering specific questions. We created a model that integrated knowledge sharing factors and knowledge self-efficacy into the expectation confirmation theory. The hypotheses derived from this model were empirically validated using an online survey conducted among users of a famous online Q&A community in China, "Yahoo! Answers China". The results suggested that users' intention to continue sharing knowledge (i.e., answering questions) was directly influenced by users' ex-post feelings as consisting of two dimensions: satisfaction, and knowledge self-efficacy. Based on the obtained results, we also found that knowledge self-efficacy and confirmation mediated the relationship between benefits and satisfaction. © 2012 Elsevier Ltd.
| Original language | English |
|---|---|
| Pages (from-to) | 93-104 |
| Journal | International Journal of Information Management |
| Volume | 33 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - Feb 2013 |
Research Keywords
- Benefits of answering questions
- Confirmation
- Continuance intention to answer questions
- Knowledge self-efficacy
- Online question answering communities
- Satisfaction
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