Why Do We Need Someone Who Is Fit to Serve? Interactive Effects of P-J Fit and P-O Fit on Customer Service Performance

Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)

View graph of relations

Author(s)

Related Research Unit(s)

Detail(s)

Original languageEnglish
Publication statusPublished - 20 May 2015

Conference

Title17th Congress of the European Association of Work and Organizational Psychology
PlaceNorway
CityOslo
Period20 - 23 May 2015

Citation Format(s)

Why Do We Need Someone Who Is Fit to Serve? Interactive Effects of P-J Fit and P-O Fit on Customer Service Performance. / Lam, Wing; Huo, Yuanyuan; CHEN, Ziguang.

2015. Paper presented at 17th Congress of the European Association of Work and Organizational Psychology, Oslo, Norway.

Research output: Conference Papers (RGC: 31A, 31B, 32, 33)32_Refereed conference paper (no ISBN/ISSN)