When public participation in administration leads to trust : An empirical assessment of managers' perceptions
Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 62_Review of books or of software (or similar publications/items) › peer-review
Author(s)
Detail(s)
Original language | English |
---|---|
Pages (from-to) | 265-278 |
Journal / Publication | Public Administration Review |
Volume | 67 |
Issue number | 2 |
Publication status | Published - Mar 2007 |
Externally published | Yes |
Link(s)
Abstract
This study empirically assesses the argument that public participation enhances public trust. A model was constructed to include five intermediate factors that might link participation and trust: consensus building, ethical behaviors, accountability practices, service competence, and managerial competence. As expected, participation does explain a significant amount of public trust. However, using path analysis, only two intermediate factors - ethical behaviors and service competence-were found to significantly contribute to trust. Even successful consensus-building activities are not likely to enhance trust unless administrative performance improves. These results indicate that if increasing public trust is the primary goal, then the primary focus should be on administrative integrity and performance results.
Citation Format(s)
When public participation in administration leads to trust : An empirical assessment of managers' perceptions. / Wang, XiaoHu; Wan Wart, Montgomery.
In: Public Administration Review, Vol. 67, No. 2, 03.2007, p. 265-278.Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 62_Review of books or of software (or similar publications/items) › peer-review