When does A Delayed Resolution Make Better? The Effect of A Delay between Complaint and Problem Resolution

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

Original language	English
Title of host publication	Proceedings of The Eighth Annual Conference of JMS China Marketing Science
Pages	2810-2821
Publication status	Published - 19 Aug 2011
Event	Eighth Annual Conference of JMS China Marketing Science - Guangzhou, China Duration: 19 Aug 2011 → 22 Aug 2011

Conference	Eighth Annual Conference of JMS China Marketing Science
Place	China
City	Guangzhou
Period	19/08/11 → 22/08/11

Other Access Options

@inproceedings{6cd4b5c8ce614b6a8864a93c6ef1e3c1,

title = "When does A Delayed Resolution Make Better? The Effect of A Delay between Complaint and Problem Resolution",

author = "Yuanyuan ZHOU and TSANG, \{Alex S.L.\} and Minxue HUANG and Nan ZHOU",

year = "2011",

month = aug,

day = "19",

language = "English",

pages = "2810--2821",

booktitle = "Proceedings of The Eighth Annual Conference of JMS China Marketing Science",

note = "Eighth Annual Conference of JMS China Marketing Science ; Conference date: 19-08-2011 Through 22-08-2011",

}

When does A Delayed Resolution Make Better? The Effect of A Delay between Complaint and Problem Resolution. / ZHOU, Yuanyuan; TSANG, Alex S.L.; HUANG, Minxue et al.
Proceedings of The Eighth Annual Conference of JMS China Marketing Science. 2011. p. 2810-2821.

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - When does A Delayed Resolution Make Better? The Effect of A Delay between Complaint and Problem Resolution

AU - ZHOU, Yuanyuan

AU - TSANG, Alex S.L.

AU - HUANG, Minxue

AU - ZHOU, Nan

PY - 2011/8/19

Y1 - 2011/8/19

M3 - RGC 32 - Refereed conference paper (with host publication)

SP - 2810

EP - 2821

BT - Proceedings of The Eighth Annual Conference of JMS China Marketing Science

T2 - Eighth Annual Conference of JMS China Marketing Science

Y2 - 19 August 2011 through 22 August 2011

ER -