What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity
Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
|---|---|
| Article number | 103250 |
| Journal / Publication | Information & Management |
| Volume | 57 |
| Issue number | 7 |
| Online published | 23 Dec 2019 |
| Publication status | Published - Nov 2020 |
Link(s)
Abstract
Drawing from trust transfer theory, this study investigates cognitive trust and emotional trust transfer from web payment (WP) to mobile payment (MP) services with the emphasis on the effect of web–mobile payment relationship, namely, perceived entitativity. By conducting an online survey (n = 491), our study shows two key findings. First, cognitive trust and emotional trust can be transferred from WP to MP services, which, in turn, formulate intention to use MP services. Second, perceived entitativity not only increases cognitive trust and emotional trust in MP, but also enhances the transfer of cognitive trust and emotional trust from WP to MP services. © 2019 Elsevier B.V.
Research Area(s)
- Mobile commerce, Mobile payment, Perceived entitativity, Trust transfer theory, Web–mobile payment transition
Citation Format(s)
What drives trust transfer from web to mobile payment services? The dual effects of perceived entitativity. / Gong, Xiang; Zhang, Kem Z.K.; Chen, Chongyang et al.
In: Information & Management, Vol. 57, No. 7, 103250, 11.2020.Research output: Journal Publications and Reviews (RGC: 21, 22, 62) › 21_Publication in refereed journal › peer-review
