Using the balanced scorecard to measure the effectiveness of knowledge management projects in Chinese enterprises
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
|---|---|
| Pages (from-to) | 187-200 |
| Journal / Publication | International Journal of Web Engineering and Technology |
| Volume | 13 |
| Issue number | 2 |
| Online published | 18 Jun 2018 |
| Publication status | Published - 2018 |
Link(s)
Abstract
A firm's organisational knowledge, which provides its competitive advantage, must be protected, managed, and effectively shared among employees; a function known as knowledge management. This study of Chinese firms, informed by a literature review, examines various knowledge management projects, using the balanced scorecard. The scorecard found significant differences between state-owned and private enterprises, and identified two critical determinants of satisfaction with such projects; how well they supported the financial functions, and the customer-service functions, of the firm.
Research Area(s)
- Balanced scorecard, KM, Knowledge management, Knowledge management effectiveness
Citation Format(s)
Using the balanced scorecard to measure the effectiveness of knowledge management projects in Chinese enterprises. / Lau, Eric K.W.
In: International Journal of Web Engineering and Technology, Vol. 13, No. 2, 2018, p. 187-200.
In: International Journal of Web Engineering and Technology, Vol. 13, No. 2, 2018, p. 187-200.
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
