Using service responsibility tables to supplement UML in analyzing e-service systems

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

9 Scopus Citations
View graph of relations

Author(s)

Detail(s)

Original languageEnglish
Pages (from-to)350-360
Journal / PublicationDecision Support Systems
Volume51
Issue number3
Publication statusPublished - Jun 2011
Externally publishedYes

Abstract

This paper proposes using Service Responsibility Tables (SRTs) as a tool in analyzing e-service systems. First it discusses difficulties and deficiencies of using formal modeling languages such as UML in analyzing e-service systems. It proposes using SRTs as an informal language and lightweight analytical tool to be used by business professionals in analyzing e-service systems. SRTs are based on a service value chain framework but do not rely on abstract concepts and constructs, and therefore can be used by business professionals to supplement UML. We suggest a set of heuristics for transforming SRTs into two key UML diagrams, thereby illustrating how SRTs can be used as a bridge from relatively informal modeling by business professionals to formal modeling techniques for systems design and implementation by IT professionals. © 2011 Elsevier B.V. All rights reserved.

Research Area(s)

  • Service responsibility table, Systems analysis and design, Unified modeling language, Work system method

Bibliographic Note

Publication details (e.g. title, author(s), publication statuses and dates) are captured on an “AS IS” and “AS AVAILABLE” basis at the time of record harvesting from the data source. Suggestions for further amendments or supplementary information can be sent to lbscholars@cityu.edu.hk.