Using service responsibility tables to supplement UML in analyzing e-service systems

Xin Tan; Steven Alter; Keng Siau

doi:10.1016/j.dss.2011.01.001

Using service responsibility tables to supplement UML in analyzing e-service systems

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

Overview

10 Scopus Citations

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Author(s)

Xin Tan
Steven Alter
Keng Siau

Detail(s)

Original language	English
Pages (from-to)	350-360
Journal / Publication	Decision Support Systems
Volume	51
Issue number	3
Publication status	Published - Jun 2011
Externally published	Yes

Link(s)

DOI	DOI https://doi.org/10.1016/j.dss.2011.01.001 Final Published version
	Check@CityULib
Link to Scopus	https://www.scopus.com/record/display.uri?eid=2-s2.0-79955914707&origin=recordpage
Permanent Link	https://scholars.cityu.edu.hk/en/publications/publication(3eb923c9-8139-41ea-a2bf-17a6d66b5c2e).html

Abstract

This paper proposes using Service Responsibility Tables (SRTs) as a tool in analyzing e-service systems. First it discusses difficulties and deficiencies of using formal modeling languages such as UML in analyzing e-service systems. It proposes using SRTs as an informal language and lightweight analytical tool to be used by business professionals in analyzing e-service systems. SRTs are based on a service value chain framework but do not rely on abstract concepts and constructs, and therefore can be used by business professionals to supplement UML. We suggest a set of heuristics for transforming SRTs into two key UML diagrams, thereby illustrating how SRTs can be used as a bridge from relatively informal modeling by business professionals to formal modeling techniques for systems design and implementation by IT professionals. © 2011 Elsevier B.V. All rights reserved.

Research Area(s)

Service responsibility table, Systems analysis and design, Unified modeling language, Work system method

Bibliographic Note

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