Users' conceptions of web security : A comparative study

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review

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Author(s)

Detail(s)

Original languageEnglish
Title of host publicationConference on Human Factors in Computing Systems - Proceedings
Pages746-747
Publication statusPublished - 2002
Externally publishedYes

Conference

TitleConference on Human Factors in Computing Systems
PlaceUnited States
CityMinneapolis, MN
Period20 - 25 April 2002

Abstract

This study characterizes users' conceptions of web security. Seventy-two individuals, 24 each from a rural community in Maine, a suburban professional community in New Jersey, and a high-technology community in California, participated in an extensive (2-hour) semi-structured interview (including a drawing task) about Web security. The results show that many users across the three diverse communities mistakenly evaluated whether a connection is secure or not secure. Empirically-derived typologies are provided for (1) conceptions of security based on users' verbal reasoning, (2) the types of evidence users depend upon in evaluating whether a connection is secure, and (3) conceptions of security as portrayed in users' drawings. Design implications are discussed.

Research Area(s)

  • Security, User conceptions, User differences, User models, Value-sensitive design, Web models, Web security, WWW

Citation Format(s)

Users' conceptions of web security : A comparative study. / Friedman, Batya; Hurley, David; Howe, Daniel C.; Felten, Edward; Nissenbaum, Helen.

Conference on Human Factors in Computing Systems - Proceedings. 2002. p. 746-747.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review