Users' conceptions of risks and harms on the Web : A comparative study

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review

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Author(s)

Detail(s)

Original languageEnglish
Title of host publicationConference on Human Factors in Computing Systems - Proceedings
Pages614-615
Publication statusPublished - 2002
Externally publishedYes

Conference

TitleConference on Human Factors in Computing Systems
PlaceUnited States
CityMinneapolis, MN
Period20 - 25 April 2002

Abstract

In this study, we analyzed Web users concerns about potential risks and harms from Web use to themselves and to society at large. In addition, we assessed how strongly users felt something should be done to address their concerns. Seventy-two individuals, 24 each from a rural community in Maine, a suburban professional community in New Jersey, and a high-technology community in California, participated in an extensive (2-hour) semi-structured interview about Web security. Results show that Web users were primarily concerned about risks to Information, and secondarily about risks to People and Technology. Different sets of concerns were identified among the rural, suburban, and high-technology communities. Our discussion focuses on implications for interface design and information policy.

Citation Format(s)

Users' conceptions of risks and harms on the Web : A comparative study. / Friedman, Batya; Nissenbaum, Helen; Hurley, David; Howe, Daniel C.; Felten, Edward.

Conference on Human Factors in Computing Systems - Proceedings. 2002. p. 614-615.

Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45)32_Refereed conference paper (with ISBN/ISSN)peer-review