User involvement and user satisfaction with information-seeking activity

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

101 Scopus Citations
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Author(s)

  • Paulus Insap Santosa
  • Kwok Kee Wei
  • Hock Chuan Chan

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)361-370
Journal / PublicationEuropean Journal of Information Systems
Volume14
Issue number4
Publication statusPublished - Dec 2005

Abstract

This paper presents the result of an empirical study that investigates user involvement and user satisfaction in the context of information-seeking activity. This study adopts the definition of user involvement as the psychological state of the importance and personal relevance that users attach to a given system. Following Celsi and Olson, intrinsic and situational motivators were considered as two antecedents of user involvement. These two types of motivator were treated as formative exogenous variables, while user involvement and user satisfaction were treated as reflective mediating endogenous variable and final endogenous variable, respectively. Five hypotheses were proposed, and all were supported by the data from a laboratory experiment. This paper also reports two other interesting findings. First, intrinsic motivators have a stronger positive effect on user involvement than situational motivators have. Second, situational motivators have a stronger positive effect on user satisfaction than intrinsic motivators have. The discussion part explains these interesting findings. © 2005 Operational Research Society Ltd. All rights reserved.

Research Area(s)

  • Experiment, Information seeking, Intrinsic motivators, PLS-Graph, Situational motivators

Citation Format(s)

User involvement and user satisfaction with information-seeking activity. / Santosa, Paulus Insap; Wei, Kwok Kee; Chan, Hock Chuan.
In: European Journal of Information Systems, Vol. 14, No. 4, 12.2005, p. 361-370.

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review