User information satisfaction with a knowledge-based virtual community : An empirical investigation
Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
|---|---|
| Title of host publication | Emerging Technologies and Information Systems for the Knowledge Society |
| Subtitle of host publication | First World Summit on the Knowledge Society, WSKS 2008, Proceedings |
| Publisher | Springer Heidelberg |
| Pages | 123-130 |
| Volume | 5288 LNAI |
| ISBN (print) | 3540877800, 9783540877806 |
| Publication status | Published - 2008 |
Publication series
| Name | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) |
|---|---|
| Volume | 5288 LNAI |
| ISSN (Print) | 0302-9743 |
| ISSN (electronic) | 1611-3349 |
Conference
| Title | 1st World Summit on the Knowledge Society, WSKS 2008 |
|---|---|
| Place | Greece |
| City | Athens |
| Period | 24 - 26 September 2008 |
Link(s)
Abstract
Virtual communities provide online social spaces for individuals to share and exchange knowledge. The value of these communities however depends on user ongoing participation. User satisfaction is one of the most crucial factors determining the continuance of using an information system. In this specific context of virtual community, the content (information) is collectively created by members in the community. It is thus important to identify factors determining user information satisfaction. A theoretical model of user information satisfaction was developed and empirically tested with 240 current users of a knowledge-based virtual community. Among the four attributes of information quality, only perceived information relevance, disconfirmation of information accuracy, disconfirmation of comprehensiveness, and disconfirmation of information relevance have significant influence on user information satisfaction. This study has raised many interesting questions. Additional theorizing and empirical investigation for a better understanding of user information satisfaction in knowledge-based virtual communities are encouraged. © 2008 Springer-Verlag Berlin Heidelberg.
Research Area(s)
- Expectation disconfirmation theory, Information quality, User satisfaction, Virtual community
Citation Format(s)
User information satisfaction with a knowledge-based virtual community: An empirical investigation. / Jin, Xiao-Ling; Cheung, Christy M. K.; Lee, Matthew K. O. et al.
Emerging Technologies and Information Systems for the Knowledge Society: First World Summit on the Knowledge Society, WSKS 2008, Proceedings. Vol. 5288 LNAI Springer Heidelberg, 2008. p. 123-130 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 5288 LNAI).
Emerging Technologies and Information Systems for the Knowledge Society: First World Summit on the Knowledge Society, WSKS 2008, Proceedings. Vol. 5288 LNAI Springer Heidelberg, 2008. p. 123-130 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 5288 LNAI).
Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review
