中国情境下公共服务动机的理论构建与绩效转换机制

Public service motivation in the Chinese context : Theory construction and workplace consequences

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

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Detail(s)

Original languageChinese (Simplified)
Pages (from-to)239-254
Journal / Publication心理科学进展
Volume30
Issue number2
Publication statusPublished - 15 Feb 2022

Abstract

准确把握基层公职人员的公共服务动机是提升工作绩效、完善人力资源管理的重要前提。现有公共服务动机研究忽略了中国情景的特殊性,对公共服务动机的微观激发机制及其消极绩效影响也关注不足。本研究从中国情景下公共服务动机的概念、核心构成要素、激发机制以及绩效结果入手,从三个方面系统地构建适合中国场景的公共服务动机理论:第一,将公共服务动机视为混合动机概念,基于扎根理论的定性方式识别基层公务员公共服务动机的构成要素与核心内涵,并据此开发本土化、多维度的公共服务动机量表;第二,从微观激发机制出发,探讨受益人接触、自我倡议、观念反思等机制对个体公共服务动机的激发作用;第三,从积极影响和消极影响两个方面探讨公共服务动机与个体公务员行为间的关联及其机理。本研究既响应了国内公共管理学界长期以来发展本土理论的呼声,亦为政府部门完善公共人事政策提供切实思路和实证依据。
Crystalizing the consensual notions of public service motivation (PSM) in the Chinese context serves as a requisite condition for China to forge a committed public workforce and improve its public human resource management strategies. Existing research on PSM, albeit copious, overlooks its massive conceptual divergence between Chinese and Western contexts. Moreover, current PSM studies have paid scant attention to the micro-intervention mechanisms of PSM and its negative behavioral impacts. This research hence aims to develop an integrated PSM theory in the Chinese context through investigating its core components, activation mechanism and workplace consequences. Specifically, this study conceptualizes PSM as a mixed-motives construct. By virtue of a grounded theory approach, we will then identify the core components of PSM among front-line employees and subsequently develop a measurement scale fitting the Chinese context. Through the lens of micro-interventions, additionally, this study will examine the effects of beneficiary contacts, self-advocacy, and idea reflections on activating public servants’ PSM. Finally, this study will investigate the mechanisms underlying both desirable and undesirable effects of PSM on public employees. In a nutshell, the furtherance and completion of this study will not only echo an enduring scholarly call for the establishment of localized PSM theories cast against the Chinese background, but also generate ample evidence-based policy implications about the approaches through which the work motivation and job performance of Chinese public employees can be viably augmented.

Research Area(s)

  • 中国情境, 公共服务动机, 核心内涵, 测量工具, 绩效转换, Chinese context, measurement scale, conceptualization, public service motivation, workplace consequences