Understanding users' continuance intention to answer questions in online question answering communities
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
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| Pages (from-to) | 679-688 |
| Journal / Publication | Proceedings of the International Conference on Electronic Business (ICEB) |
| Publication status | Published - 2009 |
Conference
| Title | 9th International Conference on Electronic Business, ICEB 2009 |
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| Place | Macao |
| Period | 30 November - 4 December 2009 |
Link(s)
| Document Link | Links
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| Link to Scopus | https://www.scopus.com/record/display.uri?eid=2-s2.0-84873528290&origin=recordpage |
| Permanent Link | https://scholars.cityu.edu.hk/en/publications/publication(ec4062de-284a-4506-a22f-4e9509a30721).html |
Abstract
This study develops a research model to investigate the antecedents of users' continuance intention to answer questions in online question answering (Q&A) communities based on the literature of knowledge contribution and behavioral continuance. The research model is tested by using the data collected from 241 users of a famous online Q&A community in China (i.e., "Yahoo! Answers China"). The results indicate that satisfaction is the key determinant of continuance intention to answer questions. Satisfaction is, in turn, influenced by reputation enhancement, enjoyment in helping others and advancement of the online community. This study has implications for both theory and practice on the management and design of online Q&A communities.
Research Area(s)
- Continuance, Knowledge contribution, Online Q&A communities, Outcome performance, Satisfaction
Citation Format(s)
Understanding users' continuance intention to answer questions in online question answering communities. / Jin, Xiao-Ling; Lee, Matthew K.O.; Cheung, Christy M.K.
In: Proceedings of the International Conference on Electronic Business (ICEB), 2009, p. 679-688.
In: Proceedings of the International Conference on Electronic Business (ICEB), 2009, p. 679-688.
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
