Understanding teleworkers’ technostress and its influence on job satisfaction

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)140-159
Journal / PublicationInternet Research
Issue number1
Online published6 Feb 2017
Publication statusPublished - 2017


Purpose – The purpose of this paper is to develop and test a theoretical model that predicts a teleworker’s job satisfaction. 
Design/methodology/approach – By drawing on the technostress model and job characteristics theory, this study proposed a theoretical model. The proposed model was tested through a survey of 258 teleworkers from two global IT companies that have adopted telework programs. 
Findings – The results show that technology and job characteristics jointly induce teleworkers’ technostress, which in turn reduces their job satisfaction. The results also indicate that the manner in which technology and job characteristics influence teleworkers’ technostress varies depending on the intensity of teleworking (IOT). Interestingly, this study finds that teleworkers with a low IOT are more vulnerable to technostress than those with a high IOT. 
Research limitations/implications – By discussing the magnitude of the different factors that determine teleworkers’ technostress and job satisfaction, this study contributes to a more nuanced understanding of teleworkers’ challenges. The study provides insights and prescriptive guidelines that will help managers and companies develop strategies to maximize the benefits of teleworking implementation. 
Practical implications – This study provides insights and prescriptive guidelines for managers or companies to develop strategies to maximize the benefits of teleworking implementation. 
Originality/value – This paper is one of the first to develop and empirically test an integrated model of technostress and job characteristics. The paper outlines relevant research avenues for researchers investigating remote work and virtual collaboration.

Research Area(s)

  • Intensity of teleworking, Job satisfaction, Technology paradox, Technostress, Telework