Understanding indirect system use of junior employees in the context of healthcare

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

6 Scopus Citations
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Original languageEnglish
Pages (from-to)759-770
Journal / PublicationInformation and Management
Issue number6
Online published13 Mar 2018
Publication statusPublished - Sep 2018


As digital natives, junior employees are believed to be highly tech-savvy and directly use enterprise system in daily work. However, prior literature has reported a considerable number of indirect system use by junior employees. This study aims to understand this seemly paradoxical phenomenon. We theorize indirect system use as a technology interaction behavior with delegation. Results of a survey among junior physicians show that quantitative overload, positional legitimacy power, and social legitimacy power are significant antecedents of their indirect system use. Moreover, social legitimacy power has a stronger influence than positional legitimacy power.

Research Area(s)

  • Digital natives, Indirect system use, Organizational delegation, Organizational power, Overload, Technology interaction