Transition of electronic word-of-mouth services from web to mobile context : A trust transfer perspective

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)1394-1403
Journal / PublicationDecision Support Systems
Issue number3
Publication statusPublished - 2013
Externally publishedYes


Success in web services cannot promise the success in corresponding mobile services. To understand the mobile service adoption behavior under the context of web-mobile service transition, this study, taking mobile eWOM services as an example, investigates the role of trust in mobile service adoption and empirically examines the trust transfer mechanism. Specifically, trust in web services and two relationship-relevant factors namely functional consistency and perceived entitativity are proposed as the predictors of trust in mobile services. A field survey with 235 mobile eWOM services users is conducted to test the research model and hypotheses. The key findings include (1) trust in mobile services positively influences intention to use mobile services; (2) trust in web services, functional consistency and perceived entitativity positively influence trust in mobile services; (3) functional consistency positively influences perceived entitativity. Limitations, theoretical and practical implications are also discussed. © 2012 Elsevier B.V.

Research Area(s)

  • Entitativity, eWOM, Mobile services, Technology acceptance, Trust transfer, Web-mobile service transition

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