@inbook{3daf0e08c39b4cc999d0a5f4659e62ab,
title = "The Values of Apology in Incentivizing Construction Dispute Settlement",
abstract = "The enactment of the first-ever apology ordinance (AO) in 2017 provided the impetus to further promote the use of mediation in Hong Kong. The AO aims to alleviate the concern of disputing parties in making apology. This study pioneers the investigation of using apology in construction dispute resolution. The first part of the study has been developed based on Kalman{\textquoteright}s Response Restriction Theory. It is proposed that offering an apology would solicit positive responses of the counterpart by overcoming the barriers against settlement of the dispute. Four forms of apology were summarized from literature- ice-breaking, conciliatory, reality-checking and congruence-driving. It is found that congruence-driving apology is the most versatile in moderating positive responses. The second part of the study examines would the AO result in wider use of construction dispute mediation. When the dispute has an emotion element, suggesting apology is an added advice that mediator would display.",
author = "Cheung, {Sai On} and Liuying Zhu",
year = "2022",
doi = "10.1007/978-3-030-80256-1_10",
language = "English",
isbn = "978-3-030-80255-4",
series = "Springer Tracts in Civil Engineering",
publisher = "Springer, Cham",
pages = "255--288",
editor = "Cheung, {Sai On}",
booktitle = "Construction Dispute Research Expanded",
}