The role of social media in the engagement and information processes of social CRM

Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review

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Social Sciences

100
Information Social Sciences
100
Performance Social Sciences
100
Procedure Social Sciences
100
Social Media Social Sciences
66
Customers Social Sciences
66
Dynamic Capability Social Sciences
33
Research Social Sciences
33
Theory Social Sciences
33
Investigation Social Sciences
33
Organizations Social Sciences
33
Research Worker Social Sciences
33
Information Systems Social Sciences
33
Marketing Social Sciences
33
Social Information Social Sciences
33
Office Technology Social Sciences
33
Managers Social Sciences

Computer Science

100
Roles Computer Science
100
Procedure Computer Science
100
Social Media Computer Science
66
Model Computer Science
66
Dynamic Capabilitie... Computer Science
66
Performance Outcome Computer Science
33
Information System Computer Science
33
Research Worker Computer Science
33
Tactical Level Computer Science
33
Customer Relationsh... Computer Science
33
Technology Capabili... Computer Science
33
Strategic Level Computer Science
33
Social Information Computer Science

Keyphrases

100
Information Process... Keyphrases
100
Engagement Process Keyphrases
100
Role of Social Medi... Keyphrases
100
Social CRM Keyphrases
33
Performance Outcome... Keyphrases
33
Back Office Keyphrases
33
Social Media Keyphrases
33
Front Office Keyphrases
16
First-order Keyphrases
16
Dynamic Capabilitie... Keyphrases
16
Strategic Level Keyphrases
16
Tactical Level Keyphrases
16
Customer Engagement Keyphrases
16
Technology Capabili... Keyphrases
16
Second-order Dynami... Keyphrases
16
Social Information Keyphrases
16
Dynamic Capability ... Keyphrases
16
Customer Performanc... Keyphrases

Psychology

100
Social Media Psychology
33
Resources Psychology
33
Social Information ... Psychology
33
Research Psychology

INIS

100
information INIS
100
dynamics INIS
100
performance INIS
33
levels INIS
33
range INIS
33
investigations INIS
33
information systems INIS
33
resources INIS
33
marketing INIS

Economics, Econometrics and Finance

100
Information Economics, Econometrics a...
66
Order Economics, Econometrics a...
66
Dynamic Capabilitie... Economics, Econometrics a...
33
Managers Economics, Econometrics a...
33
Relationship Market... Economics, Econometrics a...
33
Customer Engagement Economics, Econometrics a...
Research OutputsResearch Output authored by The role of social media in the engagement and information processes of social CRM is tagged with the concept