The role of perceived e-health literacy in users’ continuance intention to use mobile healthcare applications : an exploratory empirical study in China

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

12 Scopus Citations
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Author(s)

  • Xi Zhang
  • Xiangda Yan
  • Xiongfei Cao
  • Hui Chen
  • Jinghuai She

Detail(s)

Original languageEnglish
Pages (from-to)198-223
Journal / PublicationInformation Technology for Development
Volume24
Issue number2
Online published9 Mar 2017
Publication statusPublished - 2018
Externally publishedYes

Abstract

In recent years, mobile healthcare applications (MHAs) have boomed, providing several new kinds of health services and methods of information transmission. However, MHA vendors face a significant challenge in attracting users to adopt software continuously. Some recent studies recognized users’ perceived e-health literacy (PEHL) as a critical factor in continuance intention, but its influence was still unclear. In this paper, based on the elaboration likelihood model (ELM), we investigated how the users’ PEHL affects their continuance intention when adopting MHAs. We distributed convenience sample questionnaires by Wechat (similar to WhatsApp) in China, where hundreds of MHAs can be downloaded, and 273 valid samples were collected. The result shows that ELM works well in this model, with six of the eight hypotheses supported. The moderating effect of PEHL is largely significant for the peripheral route but not significant for the central route. The most interesting finding is that, with regard to continuance adoption, PEHL has a positive relationship with users’ satisfaction. Possible reasons are discussed, such as there could be a moderator on this relationship. Limitations, future studies and implications for theory, practice and policy are also given.

Research Area(s)

  • China, continuance intention, elaboration likelihood model (ELM), electronic questionnaire, Mobile healthcare applications (MHAs), perceived e-health literacy, practical implications

Citation Format(s)

The role of perceived e-health literacy in users’ continuance intention to use mobile healthcare applications : an exploratory empirical study in China. / Zhang, Xi; Yan, Xiangda; Cao, Xiongfei; Sun, Yongqiang; Chen, Hui; She, Jinghuai.

In: Information Technology for Development, Vol. 24, No. 2, 2018, p. 198-223.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal