Abstract
This article describes how 2 forms of groupware - Electronic Mail and Group Support Systems (GSS) were employed to support user requirements specification in a university department. The system being specified was a bibliographic information system, while the users were both qualified systems analysts and academic staff in the department. The background literatures to both requirements specification and GSS are introduced and linked. Groupware tools were used to support the group interaction and consensus formation. The article discusses the key stages in this process and discusses the appropriateness of the techniques used. The results are significant in that they identify techniques appropriate to supporting user groups in the clarification of system requirements before the involvement of development personnel.
| Original language | English |
|---|---|
| Pages (from-to) | 149-160 |
| Journal | Group Decision and Negotiation |
| Volume | 9 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 2000 |
Research Keywords
- Case study
- Group support systems
- Groupware
- Information systems requirements
- JAD
- Requirements specification
Publisher's Copyright Statement
- COPYRIGHT TERMS OF DEPOSITED POSTPRINT FILE: This version of the article has been accepted for publication, after peer review (when applicable) and is subject to Springer Nature’s AM terms of use, but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: http://dx.doi.org/10.1023/A:1008706805235.