The Professional Responsibilities of ERP Experts: A New Form of Organizational Citizenship Behaviour

Robert M Davison; Carol XJ Ou; Evelyn Ng

The Professional Responsibilities of ERP Experts: A New Form of Organizational Citizenship Behaviour

Robert M Davison, Carol XJ Ou, Evelyn Ng

Department of Information Systems

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

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Abstract

In this study, we examine how ERP experts engage in organizational citizenship behaviours (OCB) that contribute towards work performance in the context of a manufacturing firm in China. Our interpretive case study reveals instances of OCB that correspond to salient characteristics of the Chinese culture. Key and new forms among these are: harmonious work relations and the willingness to help others plus workarounds, problem solving, job crafting, building role models and leadership. A primary driver of these instances of OCB is a strong sense of responsibility. This is implicitly associated in a morally obligatory fashion with specific job positions and leads employees at all levels to engage voluntarily in overtime work, undertaking whatever tasks are necessary, irrespective of whether these are part of their formal job descriptions. We also observe OCB’s potential for improving performance in both functional and social dimensions, as well as its impact on organizational agility.

Original language	English
Title of host publication	PACIS 2018 PROCEEDINGS
Subtitle of host publication	PACIS 2018 - Opportunities and Challenges for the Digitized Society: Are We Ready?
Publisher	Association for Information Systems
Pages	2708-2719
ISBN (Print)	978-4-902590-83-8
Publication status	Published - Jun 2018
Event	22nd Pacific Asia Conference on Information Systems (PACIS 2018): Opportunities and Challenges for the Digitized Society: Are We Ready? - Yokohama, Japan Duration: 26 Jun 2018 → 30 Jun 2018 https://pacis2018.jp/

Conference

Conference	22nd Pacific Asia Conference on Information Systems (PACIS 2018)
Place	Japan
City	Yokohama
Period	26/06/18 → 30/06/18
Internet address	https://pacis2018.jp/

Bibliographical note

Research Unit(s) information for this publication is provided by the author(s) concerned.

Research Keywords

Organizational citizenship behaviour (OCB)
extra-role behaviour (ERB)
professional responsibilities
enterprise resource planning (ERP) system
small and medium enterprise (SME)

Publisher's Copyright Statement

COPYRIGHT TERMS OF DEPOSITED POSTPRINT FILE: © The Author(s).

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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title = "The Professional Responsibilities of ERP Experts: A New Form of Organizational Citizenship Behaviour",

abstract = "In this study, we examine how ERP experts engage in organizational citizenship behaviours (OCB) that contribute towards work performance in the context of a manufacturing firm in China. Our interpretive case study reveals instances of OCB that correspond to salient characteristics of the Chinese culture. Key and new forms among these are: harmonious work relations and the willingness to help others plus workarounds, problem solving, job crafting, building role models and leadership. A primary driver of these instances of OCB is a strong sense of responsibility. This is implicitly associated in a morally obligatory fashion with specific job positions and leads employees at all levels to engage voluntarily in overtime work, undertaking whatever tasks are necessary, irrespective of whether these are part of their formal job descriptions. We also observe OCB{\textquoteright}s potential for improving performance in both functional and social dimensions, as well as its impact on organizational agility.",

keywords = "Organizational citizenship behaviour (OCB), extra-role behaviour (ERB), professional responsibilities, enterprise resource planning (ERP) system, small and medium enterprise (SME)",

author = "Davison, {Robert M} and Ou, {Carol XJ} and Evelyn Ng",

note = "Research Unit(s) information for this publication is provided by the author(s) concerned.; 22nd Pacific Asia Conference on Information Systems (PACIS 2018) : Opportunities and Challenges for the Digitized Society: Are We Ready? ; Conference date: 26-06-2018 Through 30-06-2018",

year = "2018",

month = jun,

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Davison, RM, Ou, CXJ & Ng, E 2018, The Professional Responsibilities of ERP Experts: A New Form of Organizational Citizenship Behaviour. in PACIS 2018 PROCEEDINGS: PACIS 2018 - Opportunities and Challenges for the Digitized Society: Are We Ready?. Association for Information Systems, pp. 2708-2719, 22nd Pacific Asia Conference on Information Systems (PACIS 2018), Yokohama, Japan, 26/06/18. <https://aisel.aisnet.org/pacis2018/13/>

The Professional Responsibilities of ERP Experts: A New Form of Organizational Citizenship Behaviour. / Davison, Robert M; Ou, Carol XJ; Ng, Evelyn.
PACIS 2018 PROCEEDINGS: PACIS 2018 - Opportunities and Challenges for the Digitized Society: Are We Ready?. Association for Information Systems, 2018. p. 2708-2719.

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

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T2 - 22nd Pacific Asia Conference on Information Systems (PACIS 2018)

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KW - enterprise resource planning (ERP) system

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The Professional Responsibilities of ERP Experts: A New Form of Organizational Citizenship Behaviour

Abstract

Conference

Bibliographical note

Research Keywords

Publisher's Copyright Statement

UN SDGs

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