The paradoxes of smartphone use : Understanding the user experience in today's connected world

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Author(s)

  • Aida Faber
  • Colleen Bee
  • Marina Girju
  • Naz Onel
  • Anne Marie Rossi
  • Marina Cozac
  • Richard J. Lutz
  • Gia Nardini

Related Research Unit(s)

Detail(s)

Original languageEnglish
Journal / PublicationJournal of Consumer Affairs
Online published10 Jul 2022
Publication statusOnline published - 10 Jul 2022

Abstract

We use a paradox approach (Mick & Fournier) to explore how consumers use and experience their smartphones. To do so, we use a mixed method approach where we interviewed 28 participants across seven focus groups to learn more about when and how they used their smartphones. Participants reported many tensions with regard to their smartphone use, from which we derived one overarching paradox and five specific paradoxes, including two new paradoxes. To support and extend our qualitative findings, we also administered a questionnaire examining the proposed paradoxes and their possible connections to important consumer consequences such as ambivalence, attachment, and well-being. Overall, we found evidence of a push and pull (or ambivalent) relationship between participants and their smartphones. Specifically, its great functionality and reliability make the connection cherished, but this ongoing reliance takes away the very same things it was meant to help build.

Research Area(s)

  • ambivalence, paradoxes, smartphones, well-being

Citation Format(s)

The paradoxes of smartphone use : Understanding the user experience in today's connected world. / Faber, Aida ; Bee, Colleen; Girju, Marina ; Onel, Naz ; Rossi, Anne Marie; Cozac, Marina ; Lutz, Richard J.; Nardini, Gia ; Song, Camilla Eunyoung.

In: Journal of Consumer Affairs, 10.07.2022.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review