The mediating role of job feedback in the relationship between neuroticism and emotional labor

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

4 Scopus Citations
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Author(s)

  • Jian An Zhong
  • Zhong-Liang Cao
  • Yuanyuan Huo
  • Ziguang Chen
  • Wing Lam

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)649-656
Journal / PublicationSocial Behavior and Personality
Volume40
Issue number4
Publication statusPublished - 1 May 2012

Abstract

The associations between neuroticism, employees' preference of emotional labor strategies, and job feedback were investigated using a cross-sectional self-report questionnaire survey. The mediating effect of job feedback was tested using regression analysis with a sample of 168 nurses. Results showed that neuroticism was associated more with surface acting, and less with both deep acting and job feedback; job feedback fully mediated the relationship between neuroticism and deep acting. Implications and directions for future research and practices are suggested.

Research Area(s)

  • Deep acting, Emotional labor, Job feedback, Neuroticism, Surface acting

Citation Format(s)

The mediating role of job feedback in the relationship between neuroticism and emotional labor. / Zhong, Jian An; Cao, Zhong-Liang; Huo, Yuanyuan et al.
In: Social Behavior and Personality, Vol. 40, No. 4, 01.05.2012, p. 649-656.

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review