The Impact of Textual Online Harassment on the Performance of Projects in Crowdfunding

Wei HU; J Leon ZHAO

The Impact of Textual Online Harassment on the Performance of Projects in Crowdfunding

Wei HU
, J Leon ZHAO

Department of Information Systems

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

Abstract

In the consequence-free and anonymous online environment, online harassment has become a serious problem. In many crowdfunding platforms, there exists offensive speech on the project pages, which might force potential funders to leave the discussion and to give up investment. The effect of online harassment on project performance remains unknown. This study attempts to investigate to what extent the textual online harassment score and the project creator’s attitude towards textual online harassment might affect project performance. We constructed a Kickstarter panel dataset consisting of 388,100 projects and designed a novel framework and an algorithm BiLSTM-CNN to extract the textual online harassment score from comments, which can reach column-wise mean ROC AUC of 0.9463. This study contributes to crowdfunding and online harassment literature and provides important implications for reputation management of projects and crowdfunding platform design.

Original language	English
Title of host publication	PACIS 2019 Proceedings
Editors	Dongming Xu, James Jiang, Hee-Woong Kim
Publisher	Association for Information Systems
Number of pages	8
Publication status	Published - Jul 2019
Event	23rd Pacific Asia Conference on Information Systems (PACIS 2019): Secure ICT Platform for the 4th Industrial Revolution - Shaanxi Guesthouse, Xi'an, China Duration: 8 Jul 2019 → 12 Jul 2019 http://www.pacis2019.org/ http://www.pacis2019.org/program/show.php?lang=en&id=356 https://aisel.aisnet.org/pacis2019/

Publication series

Name	Proceedings of the Pacific Asia Conference on Information Systems, PACIS

Conference

Conference	23rd Pacific Asia Conference on Information Systems (PACIS 2019)
Abbreviated title	PACIS 2019
Place	China
City	Xi'an
Period	8/07/19 → 12/07/19
Internet address	http://www.pacis2019.org/ http://www.pacis2019.org/program/show.php?lang=en&id=356 https://aisel.aisnet.org/pacis2019/

Bibliographical note

Research Unit(s) information for this publication is provided by the author(s) concerned.

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 16 Peace, Justice and Strong Institutions

Research Keywords

Crowdfunding
machine learning
online harassment
bidirectional LSTM
Kickstarter

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@inproceedings{3ce7821e48a24e60bcd8ff33dce9ddf5,

title = "The Impact of Textual Online Harassment on the Performance of Projects in Crowdfunding",

abstract = "In the consequence-free and anonymous online environment, online harassment has become a serious problem. In many crowdfunding platforms, there exists offensive speech on the project pages, which might force potential funders to leave the discussion and to give up investment. The effect of online harassment on project performance remains unknown. This study attempts to investigate to what extent the textual online harassment score and the project creator{\textquoteright}s attitude towards textual online harassment might affect project performance. We constructed a Kickstarter panel dataset consisting of 388,100 projects and designed a novel framework and an algorithm BiLSTM-CNN to extract the textual online harassment score from comments, which can reach column-wise mean ROC AUC of 0.9463. This study contributes to crowdfunding and online harassment literature and provides important implications for reputation management of projects and crowdfunding platform design.",

keywords = "Crowdfunding, machine learning, online harassment, bidirectional LSTM, Kickstarter",

author = "Wei HU and ZHAO, \{J Leon\}",

note = "Research Unit(s) information for this publication is provided by the author(s) concerned.; 23rd Pacific Asia Conference on Information Systems (PACIS 2019) : Secure ICT Platform for the 4th Industrial Revolution, PACIS 2019 ; Conference date: 08-07-2019 Through 12-07-2019",

year = "2019",

month = jul,

language = "English",

series = "Proceedings of the Pacific Asia Conference on Information Systems, PACIS",

publisher = "Association for Information Systems",

editor = "Dongming Xu and James Jiang and Hee-Woong Kim",

booktitle = "PACIS 2019 Proceedings",

address = "United States",

url = "http://www.pacis2019.org/, http://www.pacis2019.org/program/show.php?lang=en\&id=356, https://aisel.aisnet.org/pacis2019/",

}

HU, W & ZHAO, JL 2019, The Impact of Textual Online Harassment on the Performance of Projects in Crowdfunding. in D Xu, J Jiang & H-W Kim (eds), PACIS 2019 Proceedings. Proceedings of the Pacific Asia Conference on Information Systems, PACIS, Association for Information Systems, 23rd Pacific Asia Conference on Information Systems (PACIS 2019), Xi'an, China, 8/07/19. <https://aisel.aisnet.org/pacis2019/156/>

The Impact of Textual Online Harassment on the Performance of Projects in Crowdfunding. / HU, Wei; ZHAO, J Leon.
PACIS 2019 Proceedings. ed. / Dongming Xu; James Jiang; Hee-Woong Kim. Association for Information Systems, 2019. (Proceedings of the Pacific Asia Conference on Information Systems, PACIS).

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - The Impact of Textual Online Harassment on the Performance of Projects in Crowdfunding

AU - HU, Wei

AU - ZHAO, J Leon

N1 - Research Unit(s) information for this publication is provided by the author(s) concerned.

PY - 2019/7

Y1 - 2019/7

N2 - In the consequence-free and anonymous online environment, online harassment has become a serious problem. In many crowdfunding platforms, there exists offensive speech on the project pages, which might force potential funders to leave the discussion and to give up investment. The effect of online harassment on project performance remains unknown. This study attempts to investigate to what extent the textual online harassment score and the project creator’s attitude towards textual online harassment might affect project performance. We constructed a Kickstarter panel dataset consisting of 388,100 projects and designed a novel framework and an algorithm BiLSTM-CNN to extract the textual online harassment score from comments, which can reach column-wise mean ROC AUC of 0.9463. This study contributes to crowdfunding and online harassment literature and provides important implications for reputation management of projects and crowdfunding platform design.

AB - In the consequence-free and anonymous online environment, online harassment has become a serious problem. In many crowdfunding platforms, there exists offensive speech on the project pages, which might force potential funders to leave the discussion and to give up investment. The effect of online harassment on project performance remains unknown. This study attempts to investigate to what extent the textual online harassment score and the project creator’s attitude towards textual online harassment might affect project performance. We constructed a Kickstarter panel dataset consisting of 388,100 projects and designed a novel framework and an algorithm BiLSTM-CNN to extract the textual online harassment score from comments, which can reach column-wise mean ROC AUC of 0.9463. This study contributes to crowdfunding and online harassment literature and provides important implications for reputation management of projects and crowdfunding platform design.

KW - Crowdfunding

KW - machine learning

KW - online harassment

KW - bidirectional LSTM

KW - Kickstarter

UR - https://www.scopus.com/pages/publications/85089209842

UR - https://www.scopus.com/record/pubmetrics.uri?eid=2-s2.0-85089209842&origin=recordpage

M3 - RGC 32 - Refereed conference paper (with host publication)

T3 - Proceedings of the Pacific Asia Conference on Information Systems, PACIS

BT - PACIS 2019 Proceedings

A2 - Xu, Dongming

A2 - Jiang, James

A2 - Kim, Hee-Woong

PB - Association for Information Systems

T2 - 23rd Pacific Asia Conference on Information Systems (PACIS 2019)

Y2 - 8 July 2019 through 12 July 2019

ER -

The Impact of Textual Online Harassment on the Performance of Projects in Crowdfunding

Abstract

Publication series

Conference

Bibliographical note

UN SDGs

Research Keywords

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