The impact of supplier integration on customer integration and new product performance : The mediating role of manufacturing flexibility under trust theory

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

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Author(s)

Detail(s)

Original languageEnglish
Pages (from-to)260-270
Journal / PublicationInternational Journal of Production Economics
Volume147
Issue numberPART B
Online published4 May 2013
Publication statusPublished - Jan 2014

Abstract

The impact of supply chain integration on new product development has been very well studied in literature. However, little literature examines the relationship between supplier integration and customer integration when they influence new product performance. This study aims to explore the complicated relationships among supplier integration, customer integration and new product performance via the mediating roles of manufacturing flexibility and service capability under the trust theory. The research is based on the data from International Manufacturing Strategy Survey (IMSS). It is found that both supplier integration and customer integration had positive direct effects on new product performance. It is also found that supplier integration has a positive impact on customer integration through the mediating role of manufacturing flexibility. The study contributes to supply chain integration by exploring the complicated relationship between supplier integration and customer integration based on the trust theory. It bears implications for both practice and future research. © 2013 Elsevier B.V.

Research Area(s)

  • Customer integration, Manufacturing flexibility, New product performance, Service capability, Supplier integration

Citation Format(s)

The impact of supplier integration on customer integration and new product performance : The mediating role of manufacturing flexibility under trust theory. / He, Yuanqiong; Keung Lai, Kin; Sun, Hongyi; Chen, Yun.

In: International Journal of Production Economics, Vol. 147, No. PART B, 01.2014, p. 260-270.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal