The impact of security cues on user perceived security in e-commerce

Samuel N. Smith; Fiona Fui-Hoon Nah; Maggie X. Cheng

doi:10.1007/978-3-319-39381-0_15

The impact of security cues on user perceived security in e-commerce

Samuel N. Smith^*
, Fiona Fui-Hoon Nah
, Maggie X. Cheng

^*Corresponding author for this work

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

2 Citations (Scopus)

Abstract

Users are expected to assess the level of security of e-commerce websites before conducting online transactions. In this research, we examine user assessment of security of e-commerce web pages based on cues presented on the web pages. A pilot study was conducted in which each subject assessed six e-commerce web pages with varying cues (i.e., HTTP vs. HTTPS, fraudulent vs. authentic URL, padlocks beside fields), and the findings are reported.

Original language	English
Title of host publication	Human Aspects of Information Security, Privacy, and Trust - 4th International Conference, HAS 2016 and Held as Part of HCI International 2016, Proceedings
Publisher	Springer Verlag
Pages	164-173
Volume	9750
ISBN (Print)	9783319393803
DOIs	https://doi.org/10.1007/978-3-319-39381-0_15
Publication status	Published - 2016
Externally published	Yes
Event	4th International Conference on Human Aspects of Information Security, Privacy, and Trust, HAS 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016 - Toronto, Canada Duration: 17 Jul 2016 → 22 Jul 2016

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	9750
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	4th International Conference on Human Aspects of Information Security, Privacy, and Trust, HAS 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016
Place	Canada
City	Toronto
Period	17/07/16 → 22/07/16

Bibliographical note

Publication details (e.g. title, author(s), publication statuses and dates) are captured on an “AS IS” and “AS AVAILABLE” basis at the time of record harvesting from the data source. Suggestions for further amendments or supplementary information can be sent to [email protected].

Research Keywords

Cybersecurity
e-commerce
Information security
Security cues

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10.1007/978-3-319-39381-0_15

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Smith, S. N., Nah, F. F.-H., & Cheng, M. X. (2016). The impact of security cues on user perceived security in e-commerce. In Human Aspects of Information Security, Privacy, and Trust - 4th International Conference, HAS 2016 and Held as Part of HCI International 2016, Proceedings (Vol. 9750, pp. 164-173). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9750). Springer Verlag. https://doi.org/10.1007/978-3-319-39381-0_15

Smith, Samuel N. ; Nah, Fiona Fui-Hoon ; Cheng, Maggie X. / The impact of security cues on user perceived security in e-commerce. Human Aspects of Information Security, Privacy, and Trust - 4th International Conference, HAS 2016 and Held as Part of HCI International 2016, Proceedings. Vol. 9750 Springer Verlag, 2016. pp. 164-173 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "Users are expected to assess the level of security of e-commerce websites before conducting online transactions. In this research, we examine user assessment of security of e-commerce web pages based on cues presented on the web pages. A pilot study was conducted in which each subject assessed six e-commerce web pages with varying cues (i.e., HTTP vs. HTTPS, fraudulent vs. authentic URL, padlocks beside fields), and the findings are reported.",

keywords = "Cybersecurity, e-commerce, Information security, Security cues",

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Smith, SN, Nah, FF-H & Cheng, MX 2016, The impact of security cues on user perceived security in e-commerce. in Human Aspects of Information Security, Privacy, and Trust - 4th International Conference, HAS 2016 and Held as Part of HCI International 2016, Proceedings. vol. 9750, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 9750, Springer Verlag, pp. 164-173, 4th International Conference on Human Aspects of Information Security, Privacy, and Trust, HAS 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016, Toronto, Canada, 17/07/16. https://doi.org/10.1007/978-3-319-39381-0_15

The impact of security cues on user perceived security in e-commerce. / Smith, Samuel N.; Nah, Fiona Fui-Hoon; Cheng, Maggie X.
Human Aspects of Information Security, Privacy, and Trust - 4th International Conference, HAS 2016 and Held as Part of HCI International 2016, Proceedings. Vol. 9750 Springer Verlag, 2016. p. 164-173 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 9750).

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - The impact of security cues on user perceived security in e-commerce

AU - Smith, Samuel N.

AU - Nah, Fiona Fui-Hoon

AU - Cheng, Maggie X.

N1 - Publication details (e.g. title, author(s), publication statuses and dates) are captured on an “AS IS” and “AS AVAILABLE” basis at the time of record harvesting from the data source. Suggestions for further amendments or supplementary information can be sent to [email protected].

PY - 2016

Y1 - 2016

N2 - Users are expected to assess the level of security of e-commerce websites before conducting online transactions. In this research, we examine user assessment of security of e-commerce web pages based on cues presented on the web pages. A pilot study was conducted in which each subject assessed six e-commerce web pages with varying cues (i.e., HTTP vs. HTTPS, fraudulent vs. authentic URL, padlocks beside fields), and the findings are reported.

AB - Users are expected to assess the level of security of e-commerce websites before conducting online transactions. In this research, we examine user assessment of security of e-commerce web pages based on cues presented on the web pages. A pilot study was conducted in which each subject assessed six e-commerce web pages with varying cues (i.e., HTTP vs. HTTPS, fraudulent vs. authentic URL, padlocks beside fields), and the findings are reported.

KW - Cybersecurity

KW - e-commerce

KW - Information security

KW - Security cues

UR - https://www.scopus.com/pages/publications/84978804181

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M3 - RGC 32 - Refereed conference paper (with host publication)

SN - 9783319393803

VL - 9750

T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

SP - 164

EP - 173

BT - Human Aspects of Information Security, Privacy, and Trust - 4th International Conference, HAS 2016 and Held as Part of HCI International 2016, Proceedings

PB - Springer Verlag

T2 - 4th International Conference on Human Aspects of Information Security, Privacy, and Trust, HAS 2016 and Held as Part of 18th International Conference on Human-Computer Interaction, HCI International 2016

Y2 - 17 July 2016 through 22 July 2016

ER -

Smith SN, Nah FFH, Cheng MX. The impact of security cues on user perceived security in e-commerce. In Human Aspects of Information Security, Privacy, and Trust - 4th International Conference, HAS 2016 and Held as Part of HCI International 2016, Proceedings. Vol. 9750. Springer Verlag. 2016. p. 164-173. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-39381-0_15

The impact of security cues on user perceived security in e-commerce

Abstract

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Conference

Bibliographical note

Research Keywords

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