Abstract
Purpose - This paper aims to assess how enterprise resource planning (ERP) performance of Korean small and medium enterprises in manufacturing differs according to different levels of business process reengineering (BPR), information strategic planning (ISP) and ERP customization.
Design/methodology/approach - A questionnaire survey was carried out in this research. Responses from 96 small and medium manufacturing companies that have adopted ERP systems were analyzed.
Findings - The results of this study suggest that ISP and BPR implementation are positively correlated to ERP performance.
Originality/value - While consulting and customization costs have positive impacts on ERP performance, the level of customization does not influence performance. As one of the pioneering studies that investigate the impact of BPR, ISP and ERP customization on small and medium manufacturing companies, this research contributes to both theory and practice.
Design/methodology/approach - A questionnaire survey was carried out in this research. Responses from 96 small and medium manufacturing companies that have adopted ERP systems were analyzed.
Findings - The results of this study suggest that ISP and BPR implementation are positively correlated to ERP performance.
Originality/value - While consulting and customization costs have positive impacts on ERP performance, the level of customization does not influence performance. As one of the pioneering studies that investigate the impact of BPR, ISP and ERP customization on small and medium manufacturing companies, this research contributes to both theory and practice.
| Original language | English |
|---|---|
| Pages (from-to) | 39-54 |
| Journal | Asia Pacific Journal of Innovation and Entrepreneurship |
| Volume | 10 |
| Issue number | 1 |
| Online published | 5 Dec 2016 |
| DOIs | |
| Publication status | Published - 2016 |
| Externally published | Yes |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 9 Industry, Innovation, and Infrastructure
Research Keywords
- Business Process Reengineering
- buInformation Strategic Planning (ISP)
- Enterprise Resource Planning
- Small Medium Enterprise
- Enterprise resource planning (ERP)
- Small medium-sized enterprises
- Information strategic planning (ISP)
- Business process reengineering (BPR), Balanced score card (BSC)
Publisher's Copyright Statement
- This full text is made available under CC-BY 4.0. https://creativecommons.org/licenses/by/4.0/
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