The impact of instant messaging tools on knowledge management and team performance

Carol X. J. Ou; Darren W. L. Leung; Robert M. Davison

doi:10.1007/978-3-642-21364-9_9

The impact of instant messaging tools on knowledge management and team performance

Carol X. J. Ou, Darren W. L. Leung, Robert M. Davison

Department of Information Systems

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

4 Citations (Scopus)

46 Downloads (CityUHK Scholars)

Abstract

Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed. © 2011 IFIP International Federation for Information Processing.

Original language	English
Title of host publication	Researching the Future in Information Systems
Pages	131-148
Volume	356 AICT
DOIs	https://doi.org/10.1007/978-3-642-21364-9_9
Publication status	Published - 2011
Event	IFIP WG 8.2 Working Conference on Researching the Future in Information Systems - Turku, Finland Duration: 6 Jun 2011 → 8 Jun 2011

Publication series

Name	IFIP Advances in Information and Communication Technology
Volume	356 AICT
ISSN (Print)	1868-4238

Conference

Conference	IFIP WG 8.2 Working Conference on Researching the Future in Information Systems
Place	Finland
City	Turku
Period	6/06/11 → 8/06/11

Research Keywords

computer-mediated communication (CMC)
Instant messaging (IM)
knowledge generation
knowledge transfer
work performance

Publisher's Copyright Statement

COPYRIGHT TERMS OF DEPOSITED POSTPRINT FILE: This version of the article has been accepted for publication, after peer review (when applicable) and is subject to Springer Nature’s AM terms of use, but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: http://dx.doi.org/10.1007/978-3-642-21364-9_9.

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10.1007/978-3-642-21364-9_9

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title = "The impact of instant messaging tools on knowledge management and team performance",

abstract = "Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed. {\textcopyright} 2011 IFIP International Federation for Information Processing.",

keywords = "computer-mediated communication (CMC), Instant messaging (IM), knowledge generation, knowledge transfer, work performance",

author = "Ou, {Carol X. J.} and Leung, {Darren W. L.} and Davison, {Robert M.}",

year = "2011",

doi = "10.1007/978-3-642-21364-9_9",

language = "English",

isbn = "9783642213632",

volume = "356 AICT",

series = "IFIP Advances in Information and Communication Technology",

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booktitle = "Researching the Future in Information Systems",

note = "IFIP WG 8.2 Working Conference on Researching the Future in Information Systems ; Conference date: 06-06-2011 Through 08-06-2011",

}

Ou, CXJ, Leung, DWL & Davison, RM 2011, The impact of instant messaging tools on knowledge management and team performance. in Researching the Future in Information Systems. vol. 356 AICT, IFIP Advances in Information and Communication Technology, vol. 356 AICT, pp. 131-148, IFIP WG 8.2 Working Conference on Researching the Future in Information Systems, Turku, Finland, 6/06/11. https://doi.org/10.1007/978-3-642-21364-9_9

The impact of instant messaging tools on knowledge management and team performance. / Ou, Carol X. J.; Leung, Darren W. L.; Davison, Robert M.
Researching the Future in Information Systems. Vol. 356 AICT 2011. p. 131-148 (IFIP Advances in Information and Communication Technology; Vol. 356 AICT).

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

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N2 - Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed. © 2011 IFIP International Federation for Information Processing.

AB - Instant messaging (IM) has become increasingly popular as a form of social communication. However, the adoption of IM in the workplace remains controversial due to the challenges associated with quantifying organizational benefits. In this study, we evaluate the effects of using IM tools on facilitating knowledge transfer and knowledge generation at work, and their subsequent influence on work performance. The proposed model is validated by a survey of work professionals at a small company with the support of a social networking diagram. Implications and conclusions are discussed. © 2011 IFIP International Federation for Information Processing.

KW - computer-mediated communication (CMC)

KW - Instant messaging (IM)

KW - knowledge generation

KW - knowledge transfer

KW - work performance

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SN - 9783642213632

VL - 356 AICT

T3 - IFIP Advances in Information and Communication Technology

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BT - Researching the Future in Information Systems

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Y2 - 6 June 2011 through 8 June 2011

ER -

The impact of instant messaging tools on knowledge management and team performance

Abstract

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Conference

Research Keywords

Publisher's Copyright Statement

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