TY - GEN
T1 - The Impact of enterprise social media on task performance in dispersed teams
AU - Suh, Ayoung
AU - Bock, Gee-Woo
PY - 2015/3/26
Y1 - 2015/3/26
N2 - This study examines the impact of enterprise social media on the workplace. Drawing on the theory of virtuality and the structure-content framework of social networks, we develop a multi-level research model focused on the extent to which individuals' network structures and the content enabled by enterprise social media influence individuals' task performance in dispersed teams. The results of this study reveal that the use of enterprise social media significantly influences the content (expressive or instrumental networks) and structure (intra-team centrality or extra-team structural holes) of individuals' social networks, which leads to improved task performance. Moreover, the results indicate that the relationship between the use of enterprise social media, network structure and content, and task performance varies depending on the degree of the team's geographical and temporal dispersion. Based on these findings, this study proposes optimal network strategies to increase individuals' task performance using enterprise social media within the different contexts of dispersed teams.
AB - This study examines the impact of enterprise social media on the workplace. Drawing on the theory of virtuality and the structure-content framework of social networks, we develop a multi-level research model focused on the extent to which individuals' network structures and the content enabled by enterprise social media influence individuals' task performance in dispersed teams. The results of this study reveal that the use of enterprise social media significantly influences the content (expressive or instrumental networks) and structure (intra-team centrality or extra-team structural holes) of individuals' social networks, which leads to improved task performance. Moreover, the results indicate that the relationship between the use of enterprise social media, network structure and content, and task performance varies depending on the degree of the team's geographical and temporal dispersion. Based on these findings, this study proposes optimal network strategies to increase individuals' task performance using enterprise social media within the different contexts of dispersed teams.
KW - Dispersed teams
KW - Enterprise social media
KW - Social networks
KW - Theory of virtuality
UR - https://www.scopus.com/pages/publications/84944231679
UR - https://www.scopus.com/record/pubmetrics.uri?eid=2-s2.0-84944231679&origin=recordpage
U2 - 10.1109/HICSS.2015.229
DO - 10.1109/HICSS.2015.229
M3 - RGC 32 - Refereed conference paper (with host publication)
SN - 9781479973675
VL - 2015-March
SP - 1909
EP - 1918
BT - Proceedings of the Annual Hawaii International Conference on System Sciences
PB - IEEE Computer Society
T2 - 48th Annual Hawaii International Conference on System Sciences (HICSS 2015)
Y2 - 5 January 2015 through 8 January 2015
ER -