The factors affecting success of knowledge-based systems at the organizational level

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)95-105
Journal / PublicationJournal of Computer Information Systems
Issue number2
Publication statusPublished - Dec 2009
Externally publishedYes


The success of information systems (IS) has long been studied in various contexts. Yet, few previous studies have examined the success of knowledge-based systems (KBSs) taking into consideration the knowledge-intensive nature of KBSs. This study aims to identify the success factors of KBSs from the knowledgesharing perspective. Given this purpose, we developed a research model by combining a knowledge-sharing framework with DeLone and McLean's IS success model. The model was tested using data gathered through a field survey of 60 organizations. The results showed that three organizational factors, namely, codifiability of knowledge, absorptive capacity, and relationship with a vendor were essential in interpreting the success of KBSs.

Research Area(s)

  • Interorganizational relationships, IS success, Knowledge sharing, Knowledge-based system (KBS)