THE EFFECTS OF COGNITIVE AND EMOTIONAL TRUST ON MOBILE PAYMENT ADOPTION: A TRUST TRANSFER PERSPECTIVE

Xiang Gong; Kem Z.K. Zhang; Sesia J. Zhao; Matthew K.O. Lee

THE EFFECTS OF COGNITIVE AND EMOTIONAL TRUST ON MOBILE PAYMENT ADOPTION: A TRUST TRANSFER PERSPECTIVE

Xiang Gong
, Kem Z.K. Zhang
, Sesia J. Zhao
, Matthew K.O. Lee

Department of Information Systems

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

10 Citations (Scopus)

Abstract

Building consumers' trust and facilitating their usage intentions are crucial for mobile payment (MP) service providers. Drawing upon the two primary bodies of literature, the trust transfer theory and trust-based acceptance model, this study employs a trust-centric lens with a balanced cognitive and emotional perspective to investigate MP adoption. The model considers not only how cognitive and emotional trust affect consumers' usage intention of MP, but also how to build cognitive and emotional trust through the trust transfer mechanism. We conduct a field survey with 273 responses to test the model. The results indicate that emotional trust in MP has a much stronger effect on consumers' intention to use, while cognitive trust in MP has both direct and indirect effects on intention to use. Our findings also suggest that cognitive and emotional trust can transfer from web payment to MP. In addition, perceived entitativity between the web and mobile payment increases cognitive and emotional trust in MP. Limitations, implications for theory and practice will be discussed.

Original language	English
Title of host publication	Proceeding of the 20th Pacific Asia Conference on Information Systems (PACIS 2016)
Publisher	Association for Information Systems
ISBN (Print)	9789860491029
Publication status	Published - Jul 2016
Event	20th Pacific Asia Conference on Information Systems (PACIS 2016) - Nice Prince Hotel, Chiayi, Taiwan, China Duration: 27 Jun 2016 → 1 Jul 2016 http://www.pacis2016.org/ https://aisel.aisnet.org/pacis2016/

Conference

Conference	20th Pacific Asia Conference on Information Systems (PACIS 2016)
Abbreviated title	PACIS 2016
Place	Taiwan, China
City	Chiayi
Period	27/06/16 → 1/07/16
Internet address	http://www.pacis2016.org/ https://aisel.aisnet.org/pacis2016/

Research Keywords

Cognitive trust
Emotional trust
Mobile payment adoption
Trust transfer theory
Trust-based acceptance model

Access Output

https://aisel.aisnet.org/pacis2016/350/

Other Access Options

Check CityUHK Library

Permanent Link

Right click to copy link

Cite this

@inproceedings{fbdcf3b496e84f0ba310e7eb088aaf02,

title = "THE EFFECTS OF COGNITIVE AND EMOTIONAL TRUST ON MOBILE PAYMENT ADOPTION: A TRUST TRANSFER PERSPECTIVE",

abstract = "Building consumers' trust and facilitating their usage intentions are crucial for mobile payment (MP) service providers. Drawing upon the two primary bodies of literature, the trust transfer theory and trust-based acceptance model, this study employs a trust-centric lens with a balanced cognitive and emotional perspective to investigate MP adoption. The model considers not only how cognitive and emotional trust affect consumers' usage intention of MP, but also how to build cognitive and emotional trust through the trust transfer mechanism. We conduct a field survey with 273 responses to test the model. The results indicate that emotional trust in MP has a much stronger effect on consumers' intention to use, while cognitive trust in MP has both direct and indirect effects on intention to use. Our findings also suggest that cognitive and emotional trust can transfer from web payment to MP. In addition, perceived entitativity between the web and mobile payment increases cognitive and emotional trust in MP. Limitations, implications for theory and practice will be discussed.",

keywords = "Cognitive trust, Emotional trust, Mobile payment adoption, Trust transfer theory, Trust-based acceptance model",

author = "Xiang Gong and Zhang, \{Kem Z.K.\} and Zhao, \{Sesia J.\} and Lee, \{Matthew K.O.\}",

year = "2016",

month = jul,

language = "English",

isbn = "9789860491029",

booktitle = "Proceeding of the 20th Pacific Asia Conference on Information Systems (PACIS 2016)",

publisher = "Association for Information Systems",

address = "United States",

note = "20th Pacific Asia Conference on Information Systems (PACIS 2016), PACIS 2016 ; Conference date: 27-06-2016 Through 01-07-2016",

url = "http://www.pacis2016.org/, https://aisel.aisnet.org/pacis2016/",

}

Gong, X, Zhang, KZK, Zhao, SJ & Lee, MKO 2016, THE EFFECTS OF COGNITIVE AND EMOTIONAL TRUST ON MOBILE PAYMENT ADOPTION: A TRUST TRANSFER PERSPECTIVE. in Proceeding of the 20th Pacific Asia Conference on Information Systems (PACIS 2016)., 350, Association for Information Systems, 20th Pacific Asia Conference on Information Systems (PACIS 2016), Chiayi, Taiwan, China, 27/06/16. <https://aisel.aisnet.org/pacis2016/350/>

THE EFFECTS OF COGNITIVE AND EMOTIONAL TRUST ON MOBILE PAYMENT ADOPTION: A TRUST TRANSFER PERSPECTIVE. / Gong, Xiang; Zhang, Kem Z.K.; Zhao, Sesia J. et al.
Proceeding of the 20th Pacific Asia Conference on Information Systems (PACIS 2016). Association for Information Systems, 2016. 350.

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - THE EFFECTS OF COGNITIVE AND EMOTIONAL TRUST ON MOBILE PAYMENT ADOPTION

T2 - 20th Pacific Asia Conference on Information Systems (PACIS 2016)

AU - Gong, Xiang

AU - Zhang, Kem Z.K.

AU - Zhao, Sesia J.

AU - Lee, Matthew K.O.

PY - 2016/7

Y1 - 2016/7

N2 - Building consumers' trust and facilitating their usage intentions are crucial for mobile payment (MP) service providers. Drawing upon the two primary bodies of literature, the trust transfer theory and trust-based acceptance model, this study employs a trust-centric lens with a balanced cognitive and emotional perspective to investigate MP adoption. The model considers not only how cognitive and emotional trust affect consumers' usage intention of MP, but also how to build cognitive and emotional trust through the trust transfer mechanism. We conduct a field survey with 273 responses to test the model. The results indicate that emotional trust in MP has a much stronger effect on consumers' intention to use, while cognitive trust in MP has both direct and indirect effects on intention to use. Our findings also suggest that cognitive and emotional trust can transfer from web payment to MP. In addition, perceived entitativity between the web and mobile payment increases cognitive and emotional trust in MP. Limitations, implications for theory and practice will be discussed.

AB - Building consumers' trust and facilitating their usage intentions are crucial for mobile payment (MP) service providers. Drawing upon the two primary bodies of literature, the trust transfer theory and trust-based acceptance model, this study employs a trust-centric lens with a balanced cognitive and emotional perspective to investigate MP adoption. The model considers not only how cognitive and emotional trust affect consumers' usage intention of MP, but also how to build cognitive and emotional trust through the trust transfer mechanism. We conduct a field survey with 273 responses to test the model. The results indicate that emotional trust in MP has a much stronger effect on consumers' intention to use, while cognitive trust in MP has both direct and indirect effects on intention to use. Our findings also suggest that cognitive and emotional trust can transfer from web payment to MP. In addition, perceived entitativity between the web and mobile payment increases cognitive and emotional trust in MP. Limitations, implications for theory and practice will be discussed.

KW - Cognitive trust

KW - Emotional trust

KW - Mobile payment adoption

KW - Trust transfer theory

KW - Trust-based acceptance model

UR - https://www.scopus.com/pages/publications/85011067786

UR - https://www.scopus.com/record/pubmetrics.uri?eid=2-s2.0-85011067786&origin=recordpage

M3 - RGC 32 - Refereed conference paper (with host publication)

SN - 9789860491029

BT - Proceeding of the 20th Pacific Asia Conference on Information Systems (PACIS 2016)

PB - Association for Information Systems

Y2 - 27 June 2016 through 1 July 2016

ER -

THE EFFECTS OF COGNITIVE AND EMOTIONAL TRUST ON MOBILE PAYMENT ADOPTION: A TRUST TRANSFER PERSPECTIVE

Abstract

Conference

Research Keywords

Access Output

Other Access Options

Permanent Link

Other Files and Links

Fingerprint

Cite this