Abstract
Social media have transformed social interactions and now look set to transform workplace communications. In this exploratory study, we investigate how employees use and get value from a variety of social networking technologies. The context of this research is 4 software firms located in China. Notwithstanding differences in corporate attitudes toward social networking, we identify common themes in the way Web 2.0 technologies are leveraged as value is created by employees at all levels. We draw on the communication ecology framework to analyze the application of various technologies. We inductively develop 5 propositions that describe how social networking technologies contribute directly to horizontal and vertical communication in organizations, and ultimately to individual, team, and organizational performance. Implications for research and practice are discussed.
| Original language | English |
|---|---|
| Pages (from-to) | 2035-2047 |
| Journal | Journal of the Association for Information Science and Technology |
| Volume | 65 |
| Issue number | 10 |
| Online published | 5 Mar 2014 |
| DOIs | |
| Publication status | Published - Oct 2014 |
Research Keywords
- Instant Messaging Systems
Publisher's Copyright Statement
- COPYRIGHT TERMS OF DEPOSITED POSTPRINT FILE: This is the peer reviewed version of the following article: Davison, R. M., Ou, C. X. J., Martinsons, M. G., Zhao, A. Y., & Du, R. (2014). The communicative ecology of Web 2.0 at work: Social networking in the workspace. Journal of the Association for Information Science and Technology, 65(10), 2035-2047
- which has been published in final form at https://doi.org/10.1002/asi.23112. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions. This article may not be enhanced, enriched or otherwise transformed into a derivative work, without express permission from Wiley or by statutory rights under applicable legislation. Copyright notices must not be removed, obscured or modified. The article must be linked to Wiley’s version of record on Wiley Online Library and any embedding, framing or otherwise making available the article or pages thereof by third parties from platforms, services and websites other than Wiley Online Library must be prohibited.