Technology adaptation model for business process automation

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journal

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Original languageEnglish
Pages (from-to)405-414
Journal / PublicationProceedings of the Hawaii International Conference on System Sciences
Publication statusPublished - 1997
Externally publishedYes


TitleProceedings of the 1997 30th Annual Hawaii International Conference on System Sciences. Part 1 (of 6)
CityWailea, HI, USA
Period7 - 10 January 1997


A number of new technologies aimed at automating office work has been developed over the last 20 years with seemingly little impact on overall office productivity. We propose a conceptual model for technology adaptation for business process automation that stresses both technology-organization fit and technology-process fit. The goal of our study is to develop a systematic approach that addresses the needs for the organization to be adaptive and for work to be flexible. The technology adaptation model we develop is useful for technology providers in the workflow management area and for business managers who wish to take advantage of the new work-related technologies.