Supply chain integration and service oriented transformation : Evidence from Chinese equipment manufacturers

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

53 Scopus Citations
View graph of relations


  • Yuanqiong He
  • Kin Keung Lai

Related Research Unit(s)


Original languageEnglish
Pages (from-to)791-799
Journal / PublicationInternational Journal of Production Economics
Issue number2
Publication statusPublished - Feb 2012


This study builds a conceptual model to describe the relationships among operational integration and strategic integration of supply chain, product-based and customer action-based service provided by industrial manufacturers, and firm performance. Using sample data from Chinese equipment manufacturers, this study finds that operational integration of supply chain has positive direct effect on product-based service, while strategic integration has positive direct effect on customer action-based service. Furthermore, product-based service is the basic transformation strategy for industrial manufacturing companies and it has not only positive direct effect but also indirect effect through customer action-based service on firm performance. © 2011 Elsevier B.V. All Rights Reserved.

Research Area(s)

  • Customer action-based service, Firm performance, Operational integration of supply chain, Product-based service, Strategic integration of supply chain