Supervisors' emotional exhaustion and abusive supervision : The moderating roles of perceived subordinate performance and supervisor self-monitoring

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review

13 Scopus Citations
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Detail(s)

Original languageEnglish
Pages (from-to)1151-1166
Journal / PublicationJournal of Organizational Behavior
Volume38
Issue number8
Early online date11 Apr 2017
Publication statusPublished - Oct 2017

Abstract

Drawing from conservation of resources theory, this study aims to create new knowledge on theantecedents of abusive supervision. Results across 2 independent field studies within amanufacturing context (Study 1) and a customer service context (Study 2) consistently demon-strated a 3‐way interaction pattern, such that supervisors' experiences of emotional exhaustion,perceived subordinate performance, and self‐monitoring were jointly associated with subordi-nates' abusive supervision perceptions. A supplementary scenario experiment further corrobo-rated this pattern. Together, the present studies illustrate a contingency model of abusivesupervision's origins, highlighting emotional exhaustion as an important risk factor that is partic-ularly likely to trigger abusive behavior among supervisors with lower (rather than higher) self‐monitoring who are faced with a relatively underperforming subordinate. As such, this researchadvances the abusive supervision literature by offering new insights into the complex resourceconservation processes that may give rise to subordinates' abuse perceptions.

Research Area(s)

  • abusive supervision, emotional exhaustion, self-monitoring

Citation Format(s)

Supervisors' emotional exhaustion and abusive supervision : The moderating roles of perceived subordinate performance and supervisor self-monitoring. / Lam, Catherine K.; Walter, Frank; Huang, Xu.

In: Journal of Organizational Behavior, Vol. 38, No. 8, 10.2017, p. 1151-1166.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review