Abstract
According to updated population projections from Hong Kong Census and Statistics Department, the population is expected to remain on an ageing trend. The proportion of the population aged 65 and over is projected to rise markedly from 15% in 2014 to 33% in 2064. It means that the population of the elderly will be kept increasing in the future. Therefore, corresponding services for the elderly will become more demand.
For the government, it is high time to provide more social services and allocate more resources on social welfare aspect. In Hong Kong 2016-17, there are detailed information about allocating the resources how to use in different area such as health care service and day care center. This study examines one health care centre which make maximum efforts in social welfare, for example, elderly services, rehabilitation services and social enterprises.
The purpose of this study is to analyze the customer satisfaction on general services in day care center. Since service quality and customer satisfaction have been in the spotlight, it is important to conduct for the center in order to remain an excellent service to the elderly.
The major result of this study will be used to review the customer satisfaction on general services by service quality model such as 5 gap model and SERVQUAL model whether there is an improvement need to be processed.
For the government, it is high time to provide more social services and allocate more resources on social welfare aspect. In Hong Kong 2016-17, there are detailed information about allocating the resources how to use in different area such as health care service and day care center. This study examines one health care centre which make maximum efforts in social welfare, for example, elderly services, rehabilitation services and social enterprises.
The purpose of this study is to analyze the customer satisfaction on general services in day care center. Since service quality and customer satisfaction have been in the spotlight, it is important to conduct for the center in order to remain an excellent service to the elderly.
The major result of this study will be used to review the customer satisfaction on general services by service quality model such as 5 gap model and SERVQUAL model whether there is an improvement need to be processed.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the International Research Conference on Systems Engineering and Management Science 2018 |
| Pages | 19 |
| Publication status | Published - 27 Apr 2018 |
| Event | 6th International Research Conference on Systems Engineering and Management Science (IRC-SEMS2018) - Dongbei University of Finance and Economics, Dalian, China Duration: 27 Apr 2018 → 28 Apr 2018 http://www.cityu.edu.hk/seem/ircsems2018/ |
Conference
| Conference | 6th International Research Conference on Systems Engineering and Management Science (IRC-SEMS2018) |
|---|---|
| Place | China |
| City | Dalian |
| Period | 27/04/18 → 28/04/18 |
| Internet address |
Bibliographical note
Information for this record is provided by the author(s) concerned.Research Keywords
- Customer satisfaction
- Elderly service
- Health care services
- SERVQUAL model
- 5 gap model
Fingerprint
Dive into the research topics of 'STUDY ON CUSTOMER SATISFACTION OF GENERAL SERVICES AND IMPROVEMENT OF ONE HEALTH CARE CENTRE IN HONG KONG'. Together they form a unique fingerprint.Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver