Strategic information systems : A success factors model

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalpeer-review

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Original languageEnglish
Pages (from-to)398-416
Journal / PublicationInternational Journal of Services, Technology and Management
Issue number4
Publication statusPublished - 2002


Strategic information systems (SIS) can support or shape organisational strategy. Although a successful SIS promises considerable benefits, development and implementation failures are common. Given the relationship between theory and practice, a critical success factors (CSF) model is formulated so as to advance knowledge and also to provide guidance for those planning, developing and implementing such systems. A review of the relevant literature together with a re-analysis of the data from more than a dozen case studies leads to a model that includes four process stages (identification, development, implementation, adaptation) and two organisational factors (leadership and resources). This article considers the enablers and facilitators for each element of the model in order to identify the key success factors for SIS. Specific management actions are recommended to address the risks and obstacles associated with the SIS adoption process. Copyright © 2002 Inderscience Enterprises Ltd.

Research Area(s)

  • Applied theory, Critical success factors, Electronic commerce, Information systems, Strategic information systems, Success