Strategic behavior and social optimization in Markovian vacation queues : The case of heterogeneous customers
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review
Author(s)
Detail(s)
Original language | English |
---|---|
Pages (from-to) | 278-286 |
Journal / Publication | European Journal of Operational Research |
Volume | 222 |
Issue number | 2 |
Online published | 17 May 2012 |
Publication status | Published - 16 Oct 2012 |
Externally published | Yes |
Link(s)
Abstract
We consider a single server queueing system in which service shuts down when no customers are present, and is resumed when the queue length reaches a given critical length. We assume customers are heterogeneous on delay sensitivity and analyze customers' strategic response to this mechanism and compare it to the overall optimal behavior. We provide algorithms to compute the equilibrium arrival rates and also derive the monotonicity of equilibrium and optimal arrival rates. We show that there may exist multiple equilibria in such a system and the optimal arrival rate may be larger or smaller than the decentralized equilibrium one. © 2012 Elsevier B.V. All rights reserved.
Research Area(s)
- Balking, Equilibrium analysis, Queueing, Strategic customers, Vacation queue
Citation Format(s)
Strategic behavior and social optimization in Markovian vacation queues: The case of heterogeneous customers. / Guo, Pengfei; Hassin, Refael.
In: European Journal of Operational Research, Vol. 222, No. 2, 16.10.2012, p. 278-286.
In: European Journal of Operational Research, Vol. 222, No. 2, 16.10.2012, p. 278-286.
Research output: Journal Publications and Reviews › RGC 21 - Publication in refereed journal › peer-review