StoryChat : Designing a Narrative-Based Viewer Participation Tool for Live Streaming Chatrooms

Research output: Chapters, Conference Papers, Creative and Literary WorksRGC 32 - Refereed conference paper (with host publication)peer-review

5 Scopus Citations
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Author(s)

  • Ryan Yen
  • Li Feng
  • Brinda Mehra
  • Ching Christie Pang

Detail(s)

Original languageEnglish
Title of host publicationCHI '23
Subtitle of host publicationProceedings of the 2023 CHI Conference on Human Factors in Computing Systems
Place of PublicationNew York, NY
PublisherAssociation for Computing Machinery
ISBN (print)9781450394215
Publication statusPublished - 2023

Conference

Title2023 CHI Conference on Human Factors in Computing Systems (CHI ’23)
LocationHybrid
PlaceGermany
CityHamburg
Period23 - 28 April 2023

Abstract

Live streaming platforms and existing viewer participation tools enable users to interact and engage with an online community, but the anonymity and scale of chat usually result in the spread of negative comments. However, only a few existing moderation tools investigate the influence of proactive moderation on viewers’ engagement and prosocial behavior. To address this, we developed StoryChat, a narrative-based viewer participation tool that utilizes a dynamic graphical plot to reflect chatroom negativity. We crafted the narrative through a viewer-centered (N=65) iterative design process and evaluated the tool with 48 experienced viewers in a deployment study. We discovered that StoryChat encouraged viewers to contribute prosocial comments, increased viewer engagement, and fostered viewers’ sense of community. Viewers reported a closer connection between streamers and other viewers because of the narrative design, suggesting that narrative-based viewer engagement tools have the potential to encourage community engagement and prosocial behaviors. © 2023 Copyright held by the owner/author(s). Publication rights licensed to ACM.

Research Area(s)

  • narrative, intervention, live streaming, community, user engagement, moderation

Bibliographic Note

Research Unit(s) information for this publication is provided by the author(s) concerned.

Citation Format(s)

StoryChat: Designing a Narrative-Based Viewer Participation Tool for Live Streaming Chatrooms. / Yen, Ryan; Feng, Li; Mehra, Brinda et al.
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. New York, NY: Association for Computing Machinery, 2023. 795.

Research output: Chapters, Conference Papers, Creative and Literary WorksRGC 32 - Refereed conference paper (with host publication)peer-review