StoryChat : Designing a Narrative-Based Viewer Participation Tool for Live Streaming Chatrooms
Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45) › 32_Refereed conference paper (with host publication) › peer-review
Author(s)
Related Research Unit(s)
Detail(s)
| Original language | English |
|---|---|
| Title of host publication | CHI '23 |
| Subtitle of host publication | Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems |
| Place of Publication | New York, NY |
| Publisher | Association for Computing Machinery |
| ISBN (Print) | 9781450394215 |
| Publication status | Published - 2023 |
Conference
| Title | 2023 CHI Conference on Human Factors in Computing Systems (CHI ’23) |
|---|---|
| Location | Hybrid |
| Place | Germany |
| City | Hamburg |
| Period | 23 - 28 April 2023 |
Link(s)
Abstract
Live streaming platforms and existing viewer participation tools enable users to interact and engage with an online community, but the anonymity and scale of chat usually result in the spread of negative comments. However, only a few existing moderation tools investigate the influence of proactive moderation on viewers’ engagement and prosocial behavior. To address this, we developed StoryChat, a narrative-based viewer participation tool that utilizes a dynamic graphical plot to reflect chatroom negativity. We crafted the narrative through a viewer-centered (N=65) iterative design process and evaluated the tool with 48 experienced viewers in a deployment study. We discovered that StoryChat encouraged viewers to contribute prosocial comments, increased viewer engagement, and fostered viewers’ sense of community. Viewers reported a closer connection between streamers and other viewers because of the narrative design, suggesting that narrative-based viewer engagement tools have the potential to encourage community engagement and prosocial behaviors. © 2023 Copyright held by the owner/author(s). Publication rights licensed to ACM.
Research Area(s)
- narrative, intervention, live streaming, community, user engagement, moderation
Bibliographic Note
Research Unit(s) information for this publication is provided by the author(s) concerned.
Citation Format(s)
StoryChat: Designing a Narrative-Based Viewer Participation Tool for Live Streaming Chatrooms. / Yen, Ryan; Feng, Li; Mehra, Brinda et al.
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. New York, NY: Association for Computing Machinery, 2023. 795.
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. New York, NY: Association for Computing Machinery, 2023. 795.
Research output: Chapters, Conference Papers, Creative and Literary Works (RGC: 12, 32, 41, 45) › 32_Refereed conference paper (with host publication) › peer-review
