Social relationship and its role in knowledge management systems usage

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review

94 Scopus Citations
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Author(s)

  • Wei He
  • Qian Qiao
  • Kwok-Kee Wei

Related Research Unit(s)

Detail(s)

Original languageEnglish
Pages (from-to)175-180
Journal / PublicationInformation and Management
Volume46
Issue number3
Publication statusPublished - Apr 2009

Abstract

The KMS has been widely implemented in organizations. However, its availability does not guarantee that employees have been willing to spend time and effort using it. We explored the use of KMS with emphasis on social relationship. Specifically, social capital theory was employed to establish the social relationship construct and its three dimensions: tie strength, shared norms, and trust. By studying a company that had implemented a KMS, we explored the dimensions of social relationship and its importance in the use of a KMS by employees. A theoretical framework was used to depict the antecedents of employee's usage behavior. Implications for both researchers and practitioners are discussed, especially for companies expecting to exploit knowledge sharing in the Chinese business environment. © 2009 Elsevier B.V. All rights reserved.

Research Area(s)

  • Knowledge management (KM), Knowledge management systems (KMS), Social relationship, Usage

Citation Format(s)

Social relationship and its role in knowledge management systems usage. / He, Wei; Qiao, Qian; Wei, Kwok-Kee.

In: Information and Management, Vol. 46, No. 3, 04.2009, p. 175-180.

Research output: Journal Publications and Reviews (RGC: 21, 22, 62)21_Publication in refereed journalNot applicablepeer-review