Social Media and Communication Processes at Work: Evidence from China

Carol XJ Ou; Louie HM Wong; Robert M Davison; Cheng Zhang

Social Media and Communication Processes at Work: Evidence from China

Carol XJ Ou, Louie HM Wong, Robert M Davison, Cheng Zhang

Department of Information Systems

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

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Abstract

Web 2.0 applications, such as instant messengers and other social media platforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.

Original language	English
Title of host publication	Proceedings of the 9th International Conference on Knowledge, Information and Creativity Support Systems
Editors	George A. Papadopoulos
Pages	277-288
Publication status	Published - Nov 2014
Event	9th International Conference on Knowledge, Information and Creativity Support Systems (KICSS 2014) - Limassol, Cyprus Duration: 6 Nov 2014 → 8 Nov 2014 http://kicss2014.cs.ucy.ac.cy/index.php

Conference

Conference	9th International Conference on Knowledge, Information and Creativity Support Systems (KICSS 2014)
Place	Cyprus
City	Limassol
Period	6/11/14 → 8/11/14
Internet address	http://kicss2014.cs.ucy.ac.cy/index.php

Publisher's Copyright Statement

COPYRIGHT TERMS OF DEPOSITED POSTPRINT FILE: Ou, C., Wong, L., Davison, R., & Zhang, C. (2014). Social Media and Communication Processes at Work: Evidence from China. Paper presented at 9th International Conference on Knowledge, Information and Creativity Support Systems (KICSS 2014), Limassol, Cyprus. http://kicss2014.cs.ucy.ac.cy/index.php?p=Program#s6

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@inproceedings{2a355ca9c9a14abdbcc46b2592c2c38d,

title = "Social Media and Communication Processes at Work: Evidence from China",

abstract = "Web 2.0 applications, such as instant messengers and other social media platforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.",

author = "Ou, {Carol XJ} and Wong, {Louie HM} and Davison, {Robert M} and Cheng Zhang",

year = "2014",

month = nov,

language = "English",

isbn = "978-9963-700-84-4",

pages = "277--288",

editor = "{Papadopoulos }, {George A.}",

booktitle = "Proceedings of the 9th International Conference on Knowledge, Information and Creativity Support Systems",

note = "9th International Conference on Knowledge, Information and Creativity Support Systems (KICSS 2014) ; Conference date: 06-11-2014 Through 08-11-2014",

url = "http://kicss2014.cs.ucy.ac.cy/index.php",

}

Ou, CXJ, Wong, LHM , Davison, RM & Zhang, C 2014, Social Media and Communication Processes at Work: Evidence from China. in GA Papadopoulos (ed.), Proceedings of the 9th International Conference on Knowledge, Information and Creativity Support Systems. pp. 277-288, 9th International Conference on Knowledge, Information and Creativity Support Systems (KICSS 2014), Limassol, Cyprus, 6/11/14.

Social Media and Communication Processes at Work: Evidence from China. / Ou, Carol XJ; Wong, Louie HM ; Davison, Robert M et al.
Proceedings of the 9th International Conference on Knowledge, Information and Creativity Support Systems. ed. / George A. Papadopoulos . 2014. p. 277-288.

Research output: Chapters, Conference Papers, Creative and Literary Works › RGC 32 - Refereed conference paper (with host publication) › peer-review

TY - GEN

T1 - Social Media and Communication Processes at Work

T2 - 9th International Conference on Knowledge, Information and Creativity Support Systems (KICSS 2014)

AU - Ou, Carol XJ

AU - Wong, Louie HM

AU - Davison, Robert M

AU - Zhang, Cheng

PY - 2014/11

Y1 - 2014/11

N2 - Web 2.0 applications, such as instant messengers and other social media platforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.

AB - Web 2.0 applications, such as instant messengers and other social media platforms, are fast becoming ubiquitous at work, yet their impact on performance is poorly understood. We investigate these impacts in the Chinese workplace, analyzing data from 179 organizational employees. We find that vertical and horizontal communication contribute significantly to individual, team and organizational performance, with high levels of variance explained. We provide empirical evidence for how Web 2.0 enables organizations to reach out to collaborators and business partners, thereby boosting individual productivity, team collaboration and organizational agility. We discuss the implications of the research for scholars and practicing managers, also identifying future research directions.

M3 - RGC 32 - Refereed conference paper (with host publication)

SN - 978-9963-700-84-4

SP - 277

EP - 288

BT - Proceedings of the 9th International Conference on Knowledge, Information and Creativity Support Systems

A2 - Papadopoulos , George A.

Y2 - 6 November 2014 through 8 November 2014

ER -

Social Media and Communication Processes at Work: Evidence from China

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