Service employees’ concurrent adaptive and unethical behaviors in complex, non-routine tasks: The paradoxical effects of customer co-production

Kuo Frank YU; Jane YANG

Service employees’ concurrent adaptive and unethical behaviors in complex, non-routine tasks: The paradoxical effects of customer co-production

Kuo Frank YU
, Jane YANG

Department of Management

Research output: Conference Papers › RGC 32 - Refereed conference paper (without host publication) › peer-review

Original language	English
Publication status	Published - 22 Feb 2013
Event	Research Symposium: New Frontier of Leadership - , China Duration: 22 Feb 2013 → 22 Feb 2013

Conference

Conference	Research Symposium: New Frontier of Leadership
Place	China
Period	22/02/13 → 22/02/13

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@conference{44bdf93e348d4e0f81400d0a110a46f5,

title = "Service employees{\textquoteright} concurrent adaptive and unethical behaviors in complex, non-routine tasks: The paradoxical effects of customer co-production",

author = "YU, \{Kuo Frank\} and Jane YANG",

year = "2013",

month = feb,

day = "22",

language = "English",

note = "Research Symposium: New Frontier of Leadership ; Conference date: 22-02-2013 Through 22-02-2013",

}

Service employees’ concurrent adaptive and unethical behaviors in complex, non-routine tasks: The paradoxical effects of customer co-production. / YU, Kuo Frank; YANG, Jane.
2013. Paper presented at Research Symposium: New Frontier of Leadership, China.

Research output: Conference Papers › RGC 32 - Refereed conference paper (without host publication) › peer-review