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Representations of diversity, equity, and inclusion in airline safety videos: Insights for fostering students’ critical digital literacies

Wing Yee Jenifer Ho*, Christoph A. Hafner

*Corresponding author for this work

Research output: Journal Publications and ReviewsRGC 21 - Publication in refereed journalpeer-review

2 Downloads (CityUHK Scholars)

Abstract

Airline safety videos are an interdiscursive corporate genre which blends safety and branding discourses. It is a site where corporate identities are constructed using a range of linguistic and multimodal resources. This article presents a critical multimodal genre analysis of how corporate values of diversity, equity and inclusion (DEI) are discursively represented in two airline safety videos created 11 years apart to map the diachronic changes in the resources used to realize DEI in corporate materials. The findings suggest that in addition to presenting diverse participants in the videos, specific multimodal resources such as camera angle and distance, sound effects, and the use of space play a role in reinforcing or contesting dominant power relations and ideologies between the airline and passengers. The study provides a case study to showcase how analyzing corporate digital texts can be used as examples in English for Specific Purposes (ESP) training to enhance students' critical digital literacy and equip them with the multimodal composing skills to become ‘future-ready’. © 2025 The Authors.
Original languageEnglish
Article number103867
Number of pages18
JournalSystem
Volume135
Online published1 Oct 2025
DOIs
Publication statusPublished - Dec 2025

Bibliographical note

Full text of this publication does not contain sufficient affiliation information. With consent from the author(s) concerned, the Research Unit(s) information for this record is based on the existing academic department affiliation of the author(s).

Funding

The work described in this paper was supported by the Hong Kong Research Grants Council, University Grants Committee [project number 11606023]. Our sincere gratitude goes to the anonymous reviewers for their valuable comments to improve the quality of this paper.

Research Keywords

  • Aviation communication
  • Critical digital literacies
  • Critical multimodal genre analysis
  • Diversity

Publisher's Copyright Statement

  • This full text is made available under CC-BY-NC 4.0. https://creativecommons.org/licenses/by-nc/4.0/

RGC Funding Information

  • RGC-funded

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